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Member Service Representative

4 months ago

Lansing, United States Auto-Owners Insurance Full time

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

The Auto-Owners Associates Credit Union (AOACU) serves the financial needs of Associates and Retirees of Auto-Owners Insurance Company.

The AOACU Credit Union Support team is looking for a motivated, part-time Member Service Representative (MSR) to join their team. The MSR is responsible for providing friendly and professional service to our members, as well as:

  • Building trusting relationships with members and providing them with high quality and accurate member service
  • Efficiently processing daily work in a multi-tasking environment
  • Opening new accounts, servicing existing accounts and responding to member requests
  • Processing, preparing and closing installment loans
  • Providing in-person or by-telephone general and specific service-related information concerning credit union services
  • Assisting with other duties within the department as needed
Desired Skills & Experience
  • High school diploma and /or 1 or more years of equivalent Bank/Credit Union work experience and knowledge of Bank/Credit Union products, services and processes
  • Ability to work quickly and independently with attention to detail and sensitivity to deadlines
  • Exhibit strong levels of organization and communication skills
  • Ability to communicate effectively in oral and written forms
  • Ability to use good problem resolution skills
  • Regular and predictable attendance


Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.