Lead CSR/Teller

2 weeks ago

Dayton, United States Fifth Third Full time
Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Customer Service:
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
  • Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
  • Bank Operations/Transactions:
  • Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office.
  • Cash withdrawal and check signing approvals.
  • Approval of ace transactions.
  • Night deposits.
  • Dual Key Process.
  • Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
  • Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
  • Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
  • Perform in the role of training and development personnel for new CSRs and /or existing CSRs as needed.
  • Help to identify any other CSRs who are capable of training new staff members.
  • As Lead, monitor the operation behind the CSR line.
  • Delegate work and take issues to Customer Services Manager as needed.
  • As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested.
  • Consistently meet or exceed sales referrals as set by management.
  • Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
  • Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
  • Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistentlymetand/orexceeded.
SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • High school diploma/GED.
  • Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience.
  • Ability to demonstrate advanced math functions.
  • Must have the ability to interact comfortably and confidently with the public.
  • Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.
  • Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution.
  • Must demonstrate the ability to establish self as a leader.
  • Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
  • Need to have flexibility in scheduling.


Lead CSR/Teller - Miami Township (Dayton, OH) - Full Time

LOCATIONDayton, Ohio 45449

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Lead CSR/Teller- Dayton Mall- Full Time

    4 weeks ago

    Dayton, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex...

  • Lead CSR/Teller- Dayton Mall- Full Time

    4 weeks ago

    Dayton, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most...

  • Lead CSR/Teller

    2 weeks ago

    Dayton, OH, United States Fifth Third Bank Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer...

  • CSR/Teller - Miami Township (Dayton, OH) - Full Time

    1 week ago

    Dayton, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies....

  • CSR/Teller - Miami Township (Dayton, OH) - Full Time

    1 week ago

    Dayton, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer...

  • Customer Service Lead

    3 weeks ago

    Dayton, Ohio, United States PNC Full time

    Job Summary: We are seeking a highly skilled Customer Service Lead to join our team at PNC. As a key member of our Retail Branch organization, you will play a critical role in coaching and supervising Tellers to deliver exceptional customer experiences.Key Responsibilities:Coach and mentor Tellers to improve customer service skills and identify opportunities...

  • CSR/Teller - Miami Township (Dayton, OH) - Full Time

    4 days ago

    Dayton, OH, United States Fifth Third Bank Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer...

  • Customer Service Representative

    3 weeks ago

    Dayton, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value...

  • Customer Service Representative

    2 weeks ago

    Dayton, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Obstetrics & Gynecology Physician

    1 week ago

    Dayton, United States VeloSource Full time

    VeloSource has an ObGyn Opportunity in Dayton, OH.Active OH license requiredMust be Board CertifiedMinimum # Years Experience: 1DEA RequiredCertifications Required: ACLS; BLSCSR License RequiredCoverage Need: need attending OB/GYNs who have supervised OB/GYN residents at academic institutions and residency programs. Coverage Requirements: Monday-Friday night...

  • Obstetrics & Gynecology Physician

    1 week ago

    Dayton, United States VeloSource Full time

    VeloSource has an ObGyn Opportunity in Dayton, OH.Active OH license requiredMust be Board CertifiedMinimum # Years Experience: 1DEA RequiredCertifications Required: ACLS; BLSCSR License RequiredCoverage Need: need attending OB/GYNs who have supervised OB/GYN residents at academic institutions and residency programs. Coverage Requirements: Monday-Friday night...

  • Float Personal Banker Associate I

    1 month ago

    Dayton, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations...

  • Personal Banker I

    4 months ago

    Dayton, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and...

  • Insurance Client Service Representative

    4 weeks ago

    Dayton, Ohio, United States Marsh LLC Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a leading provider of business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. Our agency is consistently recognized as a top workplace, attracting and retaining top talent by rewarding expertise and...

  • Obstetrics & Gynecology Physician

    1 week ago

    Dayton, OH, United States VeloSource Full time

    VeloSource has an ObGyn Opportunity in Dayton, OH.Active OH license requiredMust be Board CertifiedMinimum # Years Experience: 1DEA RequiredCertifications Required: ACLS; BLSCSR License RequiredCoverage Need: need attending OB/GYNs who have supervised OB/GYN residents at academic institutions and residency programs. Coverage Requirements: Monday-Friday night...

  • Obstetrics & Gynecology Physician

    1 week ago

    Dayton, OH, United States VeloSource Full time

    VeloSource has an ObGyn Opportunity in Dayton, OH.Active OH license requiredMust be Board CertifiedMinimum # Years Experience: 1DEA RequiredCertifications Required: ACLS; BLSCSR License RequiredCoverage Need: need attending OB/GYNs who have supervised OB/GYN residents at academic institutions and residency programs. Coverage Requirements: Monday-Friday night...

  • Vault Security Specialist

    4 weeks ago

    Dayton, Ohio, United States Brinks Full time

    About Brinks:The Brinks Company is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100...

  • Vault Processor

    4 weeks ago

    Dayton, United States Brink's, Incorporated Full time

    About Brink's:The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than...

  • Vault Processor- PM Shift

    4 weeks ago

    Dayton, United States Brink's, Incorporated Full time

    About Brink's:The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than...

  • Vault Security Specialist

    4 weeks ago

    Dayton, Ohio, United States Brinks Full time

    About Brink's:The Brink's Company is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100...