Intake & Engagement Specialist

2 weeks ago

Raleigh, United States SouthLight Full time
Intake & Engagement Specialist - Full Time

Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope & Authenticity

As our Intake & Engagement Specialist, you will be responsible for supporting the intake process for new participants interested in and/or referred to SouthLight services. This position is a valuable first point of contact, a primary source of support and education, and helps ensure a full understanding and navigation of SouthLight's life saving services.

The Intake & Engagement Specialist is responsible for a variety of tasks including, but not limited to conducting initial intake, completing all necessary paperwork and documentation, verifying insurance and coordinating with referral sources. This position is also responsible for supporting participants with signing required consents and setting up participants on telehealth appointments when necessary.

Schedule

The following shifts are available:

1) Mon - Thurs, 6am - 4pm

2) Mon - Thurs, 8am - 6pm

3) Tues - Fri, 6am - 4pm

4) Tues - Fri, 8am - 6pm

Pay

Starting at $18.00 per hour.

Benefits

Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.

Full-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays.

Job Responsibilities of an Intake & Engagement Specialist
  • Conduct intake screenings for new participants to determine needs and eligibility for individuals wanting to access SouthLight services
  • Review and complete appropriate consent forms and documentation with participants as needed
  • Utilize electronic medical record to assist participants, medical providers and clinical staff with scheduled appointments
  • Manage inquiries and referrals for various SouthLight outpatient services received by telephone, email, website, fax, and by mail in an accurate and timely manner
  • Work closely with medical providers and clinical staff to ensure information received is accurate, timely, and moved through the authorization process efficiently
  • Prepare telehealth rooms and equipment prior to scheduled appointments, make sure successful video connection has been made and stand by during consult to provide technical assistance when necessary
  • Provide general administrative support for the program including filing, typing, copying, data entry and faxing in a prompt, efficient and cooperative manner
  • Familiarity with payor sources, required documentation and entering of information to ensure authorization approvals
  • Promote and model the core values of SouthLight Healthcare (compassion, excellence, collaboration, inclusion, hope and authenticity) to ensure quality care and an effective work environment
Qualifications of an Intake & Engagement Specialist

Education and Experience
  • Minimum of HS diploma or GED
  • Minimum one year of experience in front office, customer service or related field. Behavioral health experience a plus
Knowledge, Skills and Abilities
  • Professional interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
  • Demonstrated ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change in a fast-paced environment
  • Commitment to strong customer service focus rooted in empathy and connection with participants
  • Excellent time management and prioritization skills to handle and manage high volume of inquires
  • Highly organized and detail-oriented
  • Ability to work independently and as a member of a team
  • Comfortable with MS Office Suite, electronic medical records system, and windows-based applications


About SouthLight Healthcare

Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion and work matters every day. At the core of SouthLight is a commitment to our values, our employees and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal opportunity employer and committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package.

Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more.

We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex. Employment offers are contingent upon a satisfactory pre-employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results of any of these reports may result in SouthLight withdrawing the offer.

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