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Automotive Receptionist/ Phone Operator

4 months ago

Vernon Rockville, United States Suburban Subaru Full time
JOB SUMMARY
Suburban Subaru is looking for an experienced Automotive Receptionist/ Phone Operator who demonstrates strong customer service skills and a commitment to providing efficient and accurate service. The successful candidate will be the first point of contact for our clients, promoting our services and providing a professional brand experience for our customers. The Automotive Receptionist/ Phone Operator will answer and respond to incoming calls quickly and effeciently, scan, complete customer surveys, and perform administrative functions

COMPENSATION & BENEFITS
The compensation for this role is hourly pay (based on experience) with an estimated annual income of $32,500 to $37,000 per year, paid biweekly with a monthly commission opportunity. Benefits include paid holidays, medical/dental/vision insurance, 401k plan, employee discounts and paid training.

RESPONSIBILITIES
•Providing excellent customer service to clients, face-to-face and via telephone.
•Answering and responding to all incoming phone calls in a professional and timely manner.
•Scanning paperwork for Sales, Service, and Parts
•Maintaining accurate client records
•Complete Sold customer follow-up and Service surveys
•Crosstrain for main front desk, including but not limited to, processing payments.
•Completing administrative tasks as required

REQUIREMENTS
•At least 1 year of relevant experience in customer service with experience on a multi-line telephone
•Knowledge of sales, customer service, and administrative processes
•Familiarity with dealership software- Vinsolutions, Automate and Xtime are a plus
•Ability to demonstrate excellent customer service
•Strong telephone etiquette
•Ability to clearly communicate orally and in writing
•Demonstrate strong interpersonal skills
•Must be well organized and able to handle multiple tasks

EEOC STATEMENT
Suburban Subaru is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity, or protected veteran status.