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Customer Service Representative

4 months ago

Ashtabula, United States INEOS Full time

At INEOS Pigments, we value our people's contribution in making us one of the largest producers of titanium dioxide in North America. Providing numerous products and services to industries around the globe, from coatings to plastics to paper and other end-uses, we invest in employee development and offer a wide range of career opportunities, offering everyone the chance to broaden their experience and build a professionally rewarding career.

**About the Role**

The Customer Service Representative will manage all the facets of customer relationships to ensure that defined and agreed to customer needs are met. Direct relations between external customers and Commercial, Credit, and Transportation/Warehousing personnel. Manages more complex accounts, which may include export, import, and consignment accounts. Guide less experienced customer service representatives for complex items.

**About You:**

* Minimum of two years of experience in a customer service function

* Relevant BS or BA degree desired or equivalent experience

* Proficiency in SAP or comparable software system preferred, and who can serve as an SAP superuser

* Supply chain knowledge, including practical experience in inventory management and production planning desired

* Proficient oral and written communication skills

* Computer literacy- basic knowledge of MS Office (Word, Excel, and PowerPoint)

* Ability to work with multi-disciplinary teams and across different locations

* Knowledge and experience in a manufacturing environment or other technical industry

* Quick learner with a can-do attitude

**Specific Job Responsibilities:**

* Processes the most complex customer orders, inquiries, and complaints covering items or products ordered with deep expertise

* Performs complex orders, including domestic, export, import, and consignment accounts for TiO2 and performance chemicals.

* Directs and coordinate all facets of customer service order, maintaining satisfaction levels throughout the process

* Provides pricing, availability, and schedule information within the established guidelines.

* Researches and obtain a resolution of a variety of customer complaints and issues.

* Serves as the communications link between customers and sales staff to assure responsiveness

* Maintains an ongoing relationship with key customers and sales staff.

* Tracks order activity and alerts appropriate staff of any potential delivery problems.

Our Ashtabula, Ohio Complex, consisting of two plants just south of Lake Erie, is a state of the art manufacturing complex with leading technology and more than 45 years of manufacturing excellence.

INEOS Pigments offers a competitive salary with an annual bonus and a comprehensive benefits package, including paid time off, medical, dental, vision, short-term disability, long-term disability with the buy-up option, basic life & AD&D insurance with a buy-up option for self and dependents, 401(k) with company match.

EOE M/F/Vet/Disabled

* Location Ashtabula, United States

* Discipline Commercial

* Type Permanent

* Business INEOS Pigments

* Posted 15 January 2021

* Requisition ID 1057