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Cocktail Server

4 months ago

Napa, United States Silverado Resort and Spa Full time

SALARY RANGE - This position pays Minimum Wage $16.00/hour, plus Gratuity and tips. The Cocktail Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. The individual is also responsible for receiving and delivering guests orders and collecting payment.

Essential Functions

  • Must adhere to the company's Service culture - 4 Keys to creating guests for life.
  • Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
  • Must participate in all resort required meetings and trainings.
  • Be familiar with the organization of the Restaurant both indoor and outdoor.
  • Have a thorough knowledge of menus and current specials in applicable outlets.
  • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
  • Pre-bus all tables removing soiled dishes after each course.
  • Be familiar with the operation of the P.O.S system.
  • Perform cashiering functions by closing checks and preparing end of shift paperwork.
  • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
  • Ensure that tables and side stands are kept stocked, tidy and clean.
  • Breakdown trays of soiled dishes and linen in the designated areas.
  • Answer the telephone according to standards.
  • Consistently upsell food, beverage and promotional items to guests.
  • Receive and deliver food and beverage orders and collect payment.
  • Ensure overall guest satisfaction.
  • Abide by all resort policies and safety rules.
  • Perform other duties as requested by management.
Qualifications
  • Experience in hospitality or a related field preferred.
  • Experience serving is required.
  • In compliance with California laws, Responsible Beverage Service and Food Handlers Certification are required.
Working Conditions and Schedule
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to stand and work for extended periods of time during customary service hours.
  • Must be able to bend, stoop or reach as needed.