Account Manager

3 weeks ago

Indianapolis, United States Kainos Full time
When you join Kainos, you get to think beyond limitations to make an immediate and positive impact - like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

You'll be part of a people-first culture that is growing around the world. We're a creative, committed, and diverse group of individuals who succeed as a team.

At Kainos your ideas are heard and valued and you'll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

Capability / Job Family Group: Business Development and Marketing
Job Family: Business Development and Marketing Strategy and Planning
Job Profile title: Account Manager
Management Level: Principal

Main purpose of the role & responsibilities in the business:

Our vision is to create a world-class business development and marketing capability for Kainos, fuelled by a diverse range of highly talented and motivated professionals working collaboratively and innovatively to ensure we continue our growth trajectory.

We do this via an open and supportive environment where colleagues can share information, learn from one another and excel in their own career. With consistent ways of working aligned to industry best practice, we build sustainable and predictable sales pipelines for our market-leading offerings.

As an Account Manager (Principal) in Kainos, you will be responsible for running and developing named account(s) which includes account planning, account management execution, business development, delivery, risk & quality assurance, executive reporting, operations of all areas, people allocation and their morale and personal development.

Your key responsibilities will include:
  • Setting the direction and plan for named account(s) in agreement with the Sector/Regional Leadership Team, regularly reviewing progress against measurable objectives.
  • Agreeing the account priorities to achieve the agreed direction.
  • Effectively reporting on the direction and progress with Staff, Sector/Regional Leadership Team and client where appropriate.
  • Defining and regularly maintaining an account plan to align with agreed account goals and priorities set by the Sector/Regional Leadership team, including sales, revenue and margin quotas.
  • Ensuring timely winning and contracting of new business to align with sales and revenue targets, as well as maintaining a smooth staffing profile.
  • Developing and adapting the team structure to support your role and account requirements.
  • Proactively investigating, understanding and reacting to the specific dynamics of our clients; similarly understanding political, economic and technology trends and implications for the client, all with a view to developing additional business.
  • Developing and maintaining a broad number of strong senior relationships to understand their issues and opportunities, utilising senior Kainos staff to gain higher level access.
  • Promoting all the Kainos offerings to clients and staff seeking out full Kainos Group opportunities where possible.
  • Leading all aspects of the operational running of the account(s) including full responsibility for business development, commercial performance, forecasting and cashflow.
  • Ability to form and maintain strong relationships at Account level
  • Experience in delivery of medium-scale engagements in the Sector/Region
  • Ensuring successful and referenceable delivery employing sustainable and profitable delivery models in line with the company culture.
  • Ensuring risk management and reporting on an ongoing basis with active quality assurance.
  • Ensuring clear reporting lines and responsibilities within the team ensuring effective and resilient succession planning.
  • Developing of and adherence to Group People strategies to engage, develop, retain and attract the top talent in the market.
  • Ensuring Kainos company culture, modelling behaviours and values that exemplify the affiliative company culture are adhered to and maintained.
Minimum (essential) requirements:
  • Leading a large client engagement for a services business.
  • Leading pre-sales/business development activities and bids.
  • Proven track record of planning and implementing successful programmes/projects.
  • Highly knowledgeable of the following areas: People, Culture & Talent Development, Finance, planning and evaluation, business development.
  • Ability to plan and meet deadlines in accordance with complex, changing or ambiguous business requirements.
  • Acting as an ambassador of the brand leader internally and externally, displaying a professional, credible and positive image and attitude for Kainos.
  • Ability to lead, grow and motivate effective teams.
  • Innovative and driven in identifying ways to develop new business.
Desirable:
  • A strong business network in the Sector/Region.
  • Experience of working as part of an Account team to deliver and/or selling services of scale and complexity (£multi-million) for at least two years in a previous role.
  • An appreciation and knowledge of technology delivery, agile methodologies, etc.


Who you are

Our vision is to enable outstanding people to create digital solutions that have a positive impact on people's lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience.

These values, applied collectively, help to produce an outstanding Kainos person, team and culture.

About us

At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people's lives easier.

We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow.

Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.

For more information, see kainos.com

So what are you waiting for? Let's write the next incredible chapter of our story together.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

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