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Dedicated Client Service Partner
4 months ago
Client Address: Miami-Dade County Public Schools -
1501 Northeast 2nd Avenue, Suite 335
Miami, Florida 33132
**Professional Insurance Industry experience is required
Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Dedicated Service Partner - Onsite, you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?
How you'll make a difference:
As the Dedicated Service Partner - Onsite, you're an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team's strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.
RESPONSIBILITIES:
- Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service.
- Coordinates with Client Service Executive(CSE) and/or Client Manager to ensure needs are met and potential problems are averted.
- Conducts on-site presentations for new hire, active and retiree open enrollment, benefits fair to existing and prospective customers to educate and inform of plan offerings.
- Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.
- Handle, refer, or delegate complex question, issues, and problems to appropriate Cigna resources.
- Refer client service issues, administrative functions, eligibility/claim issues, billing questions and installation matters to appropriate service organization representatives
- Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them.
- Maintain knowledge and expertise in all products, programs, services and enrollment activity. Effectively articulates and demonstrates CIGNA's capabilities and tools in the marketplace.
- 3+ years proficient knowledge in health care, managed care business and knowledge of administrative operations highly preferred.
- Professional Insurance Industry experience is required.
- High School Diploma or GED required. Bachelor's degree preferred.
- Successful track record and/or possesses clear aptitude as a leader.
- Ability to manage through systems and influence direct and matrix partners to deliver.
- Exceptional relationship-building skills.
- Strong presentation skills.
- Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work.
- Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables.
- Previous account management and/or onsite service rep experience highly preferred.
- Bilingual in Spanish, Asian or Creole (verbal and written) not required but would be a plus.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
