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Technical Support Engineer II
4 months ago
Requisition #:14192 When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Take a leap of certainty ... with Ansys. SUMMARY Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows, and grow Ansys' business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. RESPONSIBILITIES Apply engineering expertise and knowledge of simulation techniques to provide highest level technical support to customers and Channel Partners Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction Develop technical expertise in one or more simulation areas Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings Participate in other strategic team and company initiatives, as needed MINIMUM QUALIFICATIONS MS in Electrical Engineering or related field Demonstrated use of relevant Ansys software such as HFSS, Q3D, SIwave, HFSS 3D Layout, AEDT Circuit, or knowledge of similar commercial EDA software packages Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English Strong organizational and time management skills, possesses a sense of urgency Projects a professional image and demonstrates business acumen, driven to succeed Working knowledge of high-speed Signal/Power Integrity (PCB/package layout, power delivery, transmission line theory, crosstalk analysis) or RF/microwave electronics (antenna, radar, waveguides) PREFERRED QUALIFICATIONS Preferred education and years of professional experience in an engineering software environment: MS+3, PhD+0 Ability to research and debug software-related issues Python and/or Matlab programming Understanding of different industry trends, technologies, engineering environment, product design complexity, development challenges etc. At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired.Together as One Ansys, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what's next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, m
