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Relief Night Auditor

2 months ago

San Antonio, United States Presidian Hospitality Full time

Job Type

Part-time

Description

Accurately balances all hotel income and expenses for 24 hour hotel operating period.

At Staybridge Suites® we want our guests to feel like part of the family which means we need you to:

•Be down-to-earth by being straightforward and natural

•Be thoughtful by being perceptive, caring and accommodating

•Be sociable by being upbeat, involved and friendly

•Be reliable by being professional, a team player and resourceful

Financial Returns :

•Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.

•Balance and audit for accuracy all room and tax charges, cashier's reports, and guest and house accounts.

PEOPLE:

  • Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
  • Promote team work and quality service through daily communications and coordination with other departments.
GUEST EXPERIENCE:
  • Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
RESPONSIBLE BUSINESS:
  • Act as hotel system liaison during night hours. Call in and open tickets with Opera or System Support during the overnight hours if a system fails or issues occur.
  • Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Transmit credit card batches.
  • May assist with other duties as assigned.
Requirements

High School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:
  • Carrying or lifting items weighing up to 50 pounds
  • Moving about the public areas
  • Communicating with other people
  • Handling objects, products and computer equipment
  • Bending, stooping and/or kneeling
Other:
  • Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
  • Basic mathematical skills are used frequently.
  • Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.
  • May be required to work nights, weekends, and/or holidays.