Customer Service Representative
4 days ago
What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview:
Our client a leading manufacturer, specializing in producing high-quality products for their customers worldwide. With a commitment to excellence and innovation, our client has built a strong reputation for reliable and efficient solutions. They are seeking a Customer Service Representative to join their team
Salary/Hourly Rate:
$25/hr
Position Overview:
The Customer Service Representative will be assisting clients via phone and email regarding new orders and existing order status. This Customer Service Representative role requires experience managing orders using SAP.
Responsibilities of the Customer Service Representative:
- Complete daily order entry via ERP for all business partner sales orders received via fax, email and phone
- Answer client questions regarding product specification and capabilities
- Maintain strong product knowledge in order to assist clients in a timely manner
- Research inventory and billing discrepancies
- Handle orders from inception to delivery
- 1+ years of experience in customer service in the manufacturing industry
- Experience managing orders for goods/products from inception to delivery
- Experience using an ERP system manage orders
- Experience assisting customers via phone and email
- Experience collaborating with supply chain and distribution regarding delivery dates, tracking information, and order activity
- High School diploma or GED is required
- Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
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