Lab Registrar

3 weeks ago

West Columbia, United States Lexington Medical Center Full time

Lab Administration
Full Time
AM/PM Shift
1230-2100 w/weekends

Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina and the first hospital in the state to achieve Magnet with Distinction status for excellence in nursing care.

The 607-bed teaching hospital anchors a health care network that includes six community medical centers and employs more than 8,700 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina's first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer's care center and nearly 80 physician practices. Its postgraduate medical education programs include family medicine and transitional year.

Job Summary

Greets patients and clients who present themselves for services at LMC (Outpatients, Clients, Autologous donors, ER Drug Screens, Occupational Health, Health Reach, Pathology, Medical Day Care, Interview and Assessment). Provides excellent customer service while registering and ordering Laboratory procedures as requested. Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical records input. Interprets Physician's orders. Collects urine specimens in accordance with procedures established by federal guidelines, including Department of Transportation. Collects payments for services rendered. Instructs patients in the proper collection of Semen, Sputum, Stool, and Urine. Assists Pathologist, and/or Medical Technologist in specimen collection procedures. Serves as liaison between patient, family representative, physician, client and LMC personnel.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 6 Months of experience at the Laboratory Clerical Assistant level or equivalent customer service related experience to become proficient with duties and responsibilities of the position.
Substitutable Education & Experience: None
Required Certifications/Licensure: None
Required Training: None

Essential Functions

Knowledge and Expertise: 65%

  • Receives specimens from technicians, couriers, physicians, outpatients etc. and enters (or locates existing) orders in the L.I.S.
  • Maintains complete working knowledge of and follows policies and procedures pertaining to Meditech. Accurately enters billing and insurance data from outside accounts into Meditech Information System.
  • Responsible for delivering high quality service for all inquiries (in-house, and outside clients/physicians). This involves giving out test results and alert values to physicians or their appropriate representative, canceling tests, requesting additional data for completion of testing, investigating new or unusual test requests.
  • Controls base station for the procurement radio dispatch system. Monitors the stat label printer and dispatches technicians in the most expedient manner possible. Assures that urgent and stat specimens are collected in a timely fashion. Obtains back- up help for technicians when necessary.
  • Assist with training and orientation of new employees and students
  • Stays abreast of all policy and procedural changes.
  • Works assigned hours which are set to meet the need of the department. Assigned hours/shifts include: First shift, Second shift, week-ends, and holidays.
  • Locates laboratory orders in the interface (OER) and modifies collection time/date and specimen type, Labels specimens and delivers to appropriate laboratory section.
  • Prepares, processes, and stores biologically hazardous specimens in the pre- analytical stages for processing and or storage.
  • Collects urine specimens in accordance with procedures established by the Department of Health & Human Services & the Department of Transportation mandatory guidelines for federal and transportation workplace drug testing programs.
  • Independently interprets physician's orders and secures the most efficient means of providing the needed service(s).
  • Demonstrates competence to provide developmentally appropriate care/treatment for the following patient population: Infant (Birth to 1 year), Child (1 year through 12 years), Adolescent (13 years through 17 years), Adult (18 years to 65 years) and Geriatric (over 65 years).
  • Maintains complete working knowledge of and follows policies and procedures pertaining to Sunquest (L.I.S.). Accurately interprets testing orders and enters into SunQuest Information System. Maintains knowledge of down-time and back-up procedures.
  • Investigates and resolves invalid billing from daily H.I.S and or L.I.S reports.
  • Prepare and/or review bills for outside laboratory accounts.
Duties & Responsibilities

Knowledge and Expertise (continued)
  • Maintain a thorough working knowledge of ICD-9 and CPT coding as it relates to general laboratory operations and Medicare compliance as mandates by the Office of Inspector General.
  • Locates test results, print reports and fax or phone reports, assuring that the correct patient is identified, and appropriate reports are obtained.
  • Perform test accessioning in the L.I.S and accurately places labels on patient's specimens.
Productivity: 5%
  • Effectively prioritize and organize workload in a constantly changing environment to meet daily needs and deadlines.
  • Monitor the progress of patients through Day Hospital laboratory and secure extra help to expedite patient service during high traffic periods.
  • Works independently and as a team member.
Communication Skills: 10%
  • Greets patients and/or representatives in a professional manner to obtain identifying information and billing instructions, and audits registration process for accuracy. Collects payments when necessary.
  • Provides detailed instructions to patients and/or representative in the proper collection of Semen, Stool, Sputum and Urine. Gives detailed instructions to patients regarding collection technique, as well as preparations for special procedures.
  • Assists clients outside the laboratory with the knowledge and permission of the immediate supervisor or charge person.
Service Excellence Criteria: 10%
  • Adapts to changes in the work environment, job situation and job requirements.
  • Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians and co-workers.
Clinical/Administrative: 5%
  • File office material and type correspondence.
  • Maintain an archive system that facilitates requisition retrieval for a period of 10 years.
General: 5%
  • Follows all hospital and laboratory policies.
  • Observes proper clock-in and clock-out procedures using the time clock to document time and attendance.
  • Complies with all standard safety policies and procedures required by CLIA, CAP, JCAHO, FDA, DHEC and OSHA.
  • As required, escorts or transports patients by wheelchair or otherwise, from or to parking areas, or within hospital. Responsible for assuring that patients are escorted to ancillary areas as needed.
  • Ensure Hazardous Waste or Hazardous Waste Pharmaceuticals are discarded, stored, and managed with other compatible waste streams in containers that are properly labeled and closed prior to being shipped offsite for proper disposal. Initial RCRA training is received within 6 months of the hire date and continuing with annual RCRA training.
  • Performs all other duties as assigned.
We are committed to offering quality, cost-effective benefits choices for our employees and their families:
  • Day ONE medical, dental and life insurance benefits
  • Health care and dependent care flexible spending accounts (FSAs)
  • Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
  • Employer paid life insurance - equal to 1x salary
  • Employee may elect supplemental life insurance with low cost premiums up to 3x salary
  • Adoption assistance
  • LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
  • Tuition reimbursement
  • Student loan forgiveness

Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.