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Manager - Configuration Management

3 months ago

Holly Springs, United States First Citizens Bank Full time

Overview:

This is a remote role that may be hired in several markets across the United States.

This position manages technical resources and associates within the Information Technology (IT) department of the Bank, specifically Configuration Management. Manages an associate team to ensure effective delivery of service and project results. Oversees the design, implementation, and support of systems and applications. Partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals.

This position is responsible for management of highly complex aspects of Configuration Management tracking, analysis, and reporting. Develops, maintains, and improves upon asset management governance, standards, procedures, plans, controls, and operating metrics to achieve operational objectives. Evaluates current practices, collects information and industry trends, and creates specifications to support business initiatives. Develops and implements process improvements and provides a leadership role for the work group through knowledge of IT asset management.

Responsibilities:
  • Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Develops and utilizes methods of tracking performance.
  • Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.
  • Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.
  • Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.
  • Operational Support - Provides expert support for business operations by responding to inquiries, identifying issues, and working to continuously improve business practices. Handles escalated matters that arise during daily operations and providing guidance to IT asset management analysts.
  • Identifying Business Objectives - Determines asset management and develops strategies to achieve company and department goals, and communicates these through the use of specifications, project plans, or other forms of documentation.
  • Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. Develops process enhancements based on reporting.
  • Data Analysis - Sources, compiles, and interprets data. Performs data analysis on an advanced level, effectively communicating and directing analysis output.
  • Manages key relationships within the enterprise. This includes asset owners, operations, procurement, risk, and audit.
  • Manages all aspects of the CI lifecycle including process, policy, procedure definition, and identification of improvement opportunities.
  • Mentoring and educating team members and stakeholders on ITAM processes and practices
Qualifications:
  • Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
  • Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design
    • Experience with ServiceNow CMDB Utah +
    • Experience with Discovery Tools (e.g. ServiceNow Discovery, SCCM, InTune, JAMF).
    • Experience with creating Dashboards and reporting in ServiceNow.
    • Excellent verbal and written communication skills; troubleshooting & analytical skills; and ability to collaborate with cross-functional teams
    • Experience working in an Agile environment
    • Ability to independently set priorities and meet deadlines in a fast- paced environment
    • Ability to independently work efforts and report on status
    • Ability to manage team, coordinating work activities and developing team capabilities
    • Proven organizational and time-management skills, including prioritizing multiple tasks
    • Strong analytical skills showing attention to detail with a strong customer focus
    • Excellent developing and delivering presentation skills