Head of Customer Success
2 weeks ago
We believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business. Copy.ai makes AI accessible for all users, regardless of technical know-how. Our platform makes it easy to drive real business value from the latest large language models (LLMs) and help companies navigate their AI transformation journey. We have over 16+ million users, the backing of top tier venture capital firms (Sequoia, Craft, Wing, Tokyo Black), and an incredible tailwind of AI momentum and enthusiasm. We have solid traction but are still a young company. This role is what you make of it, and your teammates and colleagues will help you every step of the way. You’ll look back on your time at Copy.ai and view it as the most impactful and highest growth phase of your career. There’s a lot to take on, but we trust that you’re up to the challenge. Copy.ai is a fully remote company. All employees must be able to work 9am-5pm in their timezone, Pacific to Eastern. As the Head of Customer Success, you'll be tasked with developing and implementing a thoughtful and best-in-class Customer Success strategy. You will build, lead and inspire a thoughtful, attentive, and technical CS team that will deliver exceptional customer experiences, focusing on retention, adoption, growth, and engagement. You will identify opportunities to streamline support processes and enhance the overall customer experience. You will partner with the Leadership Team on Customer Success and Go-To-Market strategies on rolling out and executing on the CS and Implementations. What you'll do: Develop a scalable and innovative strategy and vision for the Customer Success and Implementations. Build and lead a Customer Success and Implementations Team that delivers world-class client experience. Provide strategic influence with customer accounts as well as internally for programs and initiatives. Align and influence the Leadership Team on Customer Success and GTM strategies and tactics. Leverage data to drive and scale strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their subscription. Partner closely with the Sales organization to drive growth and retention and improve efficiency. Develop and implement scalable customer success and implementations policies, procedures, and standards. About you: 10+ years of experience in Customer Success and/or Client Implementation/Onboarding at SaaS startups. 4+ years in a CS leadership position. Collaborative team player with a track record of partnering with sales and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention. Data-driven decision maker with a strong focus on execution and accountability. Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up his/her sleeves to get things done. Excellent communication and interpersonal skills. Based in the San Francisco Bay Area. * Copy.ai is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.* What We Offer: A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters; 50 team members as of 11/2024. Competitive salary and stock option equity packages; We're a Series A startup. Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance through Guardian; Copy.ai pays up to $800/month per employee for monthly premiums. 100% REMOTE startup Our team is distributed all over the US and Canada. UNLIMITED PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation. 401k plan and automatic 3% employer contribution from Day 1 Brand new work-sponsored computer. IRL / In-Person retreats throughout the year. #J-18808-Ljbffr
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Head of Customer Success
3 months ago
San Francisco, United States Haystack LLC Full time[Full Time] Head of Customer Success at Haystack (United States) Head of Customer Success Haystack United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Stock Options: No Vacancies: 1 available About Haystack Our Product and Mission:...
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Head of Customer Success
4 months ago
San Francisco, United States Origin Full timeAbout Origin Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the [#1] source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tackling this...
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Head of Customer Success
5 days ago
San Francisco, United States 11x AI Inc. Full timeWhy 11x Now At 11x, we build autonomous digital workers that solve problems no one has tackled before, reshaping the future of AI application. Alice, our AI SDR, pioneered the category, generating millions in revenue and earning the trust of companies like Brex, Otter AI, and Hasura within a year. Our second worker, Jordan, is the world’s best calling...
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Head of Customer Success
1 week ago
San Francisco, United States Copy Service CO Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business. We have solid traction but are still a young company. This role is what you...
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Head of Customer Success
1 week ago
San Francisco, United States 11x AI Inc. Full timeWhy 11x NowAt 11x, we build autonomous digital workers that solve problems no one has tackled before, reshaping the future of AI application. Alice, our AI SDR, pioneered the category, generating millions in revenue and earning the trust of companies like Brex, Otter AI, and Hasura within a year. Our second worker, Jordan, is the world’s best calling...
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Head of Customer Success
3 months ago
San Francisco, United States Middesk Full timeAbout Middesk Our goal is to make it easier for businesses to work together. Since 2018, we have been a leading disruptor in the business identity market. While consumer identity technology has seen significant modernization and digitization over the past decade, business identity and verification largely continues to be a manual process, specifically in...
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Head Of Customer Success
1 day ago
San Francisco, United States Copy.ai, Inc Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business.Copy.ai makes AI accessible for all users, regardless of technical know-how....
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Head of Customer Success
2 weeks ago
San Francisco, United States Copy Service CO Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business. Copy.ai makes AI accessible for all users, regardless of technical know-how....
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Head Of Customer Success
2 days ago
San Francisco, United States Copy.ai, Inc Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business.Copy.ai makes AI accessible for all users, regardless of technical know-how....
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Head of Customer Success
2 weeks ago
San Francisco, United States Copy.ai, Inc Full timeWe believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business.Copy.ai makes AI accessible for all users, regardless of technical know-how....
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Head of Enterprise Customer Success
2 weeks ago
San Francisco, United States Perplexity AI Full timeJob DescriptionJob DescriptionPerplexity is looking for an experienced Head of Enterprise Customer Success to join our small but mighty Enterprise team. In this crucial role, as the first Enterprise Customer Success hire, you'll be responsible for both (1) designing the strategy, and (2) putting that strategy into practice through key client ownership....
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Head of Customer Success
3 hours ago
San Mateo, United States Oak HCFT Full timeNotable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software. We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed...
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Head of Customer Success
22 hours ago
San Mateo, United States Oak HCFT Full timeNotable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software.We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on...
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Head of Customer Success
3 hours ago
San Mateo, United States Notable Full timeNotable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don't just make software. We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on...
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Head of Customer Success
1 month ago
San Francisco, California, United States Convectivecapital Full timeAbout ConvectivecapitalWe're a software company revolutionizing the way project developers and EPC companies navigate permitting, compliance, and regulatory hurdles in the US.Our permitting platform has gained significant traction, and we're now focused on expanding our capabilities to support downstream opportunities.Our MissionWe're on a mission to empower...
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Head of Customer Success
4 weeks ago
San Francisco, California, United States Blumen Systems Full timeAbout Blumen SystemsBlumen Systems is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development in the US.Our MissionWe are committed to delivering a world-class platform that helps developers breeze through the regulatory process, from start to...
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Head of Customer Success
4 months ago
San Francisco, United States Blumen Full timeAbout Blumen Blumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development in the US. Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking...
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Global Head, Customer Success
4 weeks ago
San Mateo, United States SendBird Full timeWe are looking for an empathetic yet results-focused leader to take the role of Global Head of Customer Success. In this role you will report to the Chief Revenue Officer and lead a globally distributed, experienced team that helps our customers get the most out of their Sendbird products through effective adoption and expansion. You will evangelize...
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Head of Customer Success
4 months ago
San Francisco, United States Blumen Systems Full timeAbout Blumen Blumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development int he US. Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking...
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Head of Customer Success
3 months ago
San Francisco, United States Convectivecapital Full timeAbout Blumen Blumen is building software to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development in the US. Initial traction for our permitting platform is very high, and we are pursuing many downstream opportunities as we perfect the platform. We’re looking...
