Data Entry Clerk

Starting Pay $17.50-$20.50 POSITION SUMMARY: The Data Entry Clerk position is responsible for providing administrative and data entry assistance to the Department. This position will provide exceptional customer service and support to all programs and maintain the integrity of the data for the Houston Food Bank. Maintain professional business relations with internal staff and outside departments. Keeps management well informed of area activities. Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one's circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what's right and acting. Transparency: Doing things openly and honestly). ESSENTIAL JOB FUNCTIONS: Reliable, consistent, attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations. Processes and releases agency web orders in NetSuite, Waerlinx, and Suite Commerce Advanced (SCA), validates, adjusts quantities, and adjusts shipment information, when necessary. Creates agency orders and agency pallet tags for mobiles, food fairs, Brighter Bites, and other full pallet orders. Creates agency orders for special events. Makes adjustments and cancellations to agency orders, when necessary. Processes agency picks and invoices. Manages the administration side of online ordering systems SCA. Communicates with partners and other departments about any other adjustments, issues, etc. Provides partner customer service by confirming orders, addressing orders and delivery issues, receiving quality control feedback, etc. through phone calls and emails. Ensures orders match across all department tools (NetSuite, Waerlinx, Delivery Schedule, and paperwork). SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. QUALIFICATIONS: Education/Experience: High School Diploma from an accredited school or general education development (GED) certificate 2 years of data entry experience with a strong emphasis on accuracy 2 years of experience in an office/clerical position Proficient in Microsoft Office Suite, including but not limited to Excel, Word, PowerPoint, Outlook, Google Sheets, DocuSign, keyboard, 10-key Bilingual in Spanish preferred Certificates, Licenses, and Registrations: NA Special Knowledge/Skills/Abilities: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.) Knowledge of administrative and clerical procedures and systems such as word processing, managing files, and records, designing forms, and other office procedures and terminology Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Strong customer service skills and willingness to assist others Knowledge of, or the ability to learn, the organization's policies and procedures Ability to work with a diverse population Ability to work cooperatively and coordinate well with other departments, personnel, volunteers, and clients Ability to communicate effectively in both oral and written form Ability to learn office and department-specific software Attention to detail COMPLIANCE: Carries out responsibilities in accordance with HFB policies. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.) COMPETENCIES: Action-Oriented / Customer Focus / Drives for Results / Informing / Approachability / Learning on the Fly / Perseverance / Self-development / Listening / Peer Relationships / Integrity and Trust / Functional / Technical Skills PHYSICAL REQUIREMENTS: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 10 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. WORK ENVIRONMENT: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to wet and/or humid conditions, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans). TRAVEL REQUIRED: No travel is required for this role. This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events). Is legally able to work in the United States. The foregoing statements describe the general purpose and essential job functions needed for this job and are not an exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be needed. Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented, and diverse workforce. HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.