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9am-6pm Customer Account Support

4 months ago

WinstonSalem, United States Kaplan Early Learning Full time
Kaplan Early Learning Company seeks to add a Customer Account Support.

For over 50 years, Kaplan Early Learning Company has been a leading provider of educational products and services that enhance children's learning in the birth through elementary market.

We are a national leader in the early childhood educational market and we have never lost our focus on what makes our organization different - Our People If you are looking to join an organization where your talents are recognized, we're the team to join.

About the Position

Our Customer Account Support contributes to the overall success of the company and supports business operations by servicing accounts to ensure customer satisfaction and retention.

Job Hours: 9:00am - 6:00pm Monday - Friday

Position Responsibilities Include:
  • Respond to customer inquiries regarding service, account and product/shipment issues.
  • Analyze solutions and take appropriate action to ensure resolution, documentation and customer satisfaction.
  • Coordinate activities with internal departments, vendor/carriers, etc. and communicate information and ensure resolution.
  • Assist customer with product selection, requests for pricing, account information and order placement.
  • Enter orders into system.
  • Edit orders and review for special instructions.
  • Contact customers regarding backorders, availability, sizes, colors, NLA substitutions, etc.
  • Process and prepare returns and RMA's.
  • Assist customers with account receivables, statements and invoicing.
Position Requirements Include:
  • Minimum high school diploma or equivalent.
  • Minimum 1 year customer service experience and call center experience OR 2 years customer service experience with call center experience preferred, including experience in direct customer contact involving complex problem resolution.
  • Professional interpersonal skills, excellent follow-up and oral/written communication skills.
  • Exhibit initiative and have the ability to handle multiple priorities with a focus on detail and customer satisfaction.
  • Must be able to prioritize, resolve problems and make decisions within guidelines.
  • Accounts Receivables experience required with proficiency in analyzing account transactions/account reconciliation.
  • Proficient math skills, including calculation of percentages, discounts and taxes.
  • PC literate with proficiency in basic Excel/Word and good date entry & 10-key skills required. Peoplesoft experience a plus but not a requirement.
  • Must have ability to work independently and in a team and be flexible to business demands.
We offer a competitive pay rate with an attractive benefits package that includes:
  • Paid Time Off
  • Medical, Dental, Vision Insurance Plans
  • Educational Tuition Assistance
  • Child Care Discount
  • Verizon & AT&T Discount
  • YMCA Discount Program
  • Employee Referral Bonus
  • LifeMart Discounts
  • Store Discounts
  • Matching 401(k) Plan

Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.