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Operations Specialist

3 months ago

Malvern, United States JLL Full time

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position supports a Major Financial Client headquartered in Malvern, PA. The position will be responsible for providing delivery of engineering services to a domestic and international portfolio of mission critical assets in an office and data center environment. This role will reside in the account's Facilities Command Center. The role will report into the group's Global Support Center Manager and partner with account-based operations, facilities command center, and asset managers. Position will assist in assuring the reliability, uptime and efficient operation of a portfolio of mission critical and other corporate office space assets.

Key Elements and Essential Tasks

* Management of critical alarms related to building mechanical infrastructure, fire and life safety, through Building Automation Systems * Responsible for tracking, escalating, and communicating incidents with potential for business disruption through established channels and protocols * Assist field operations with troubleshooting equipment utilizing building automation system information, evaluating trend data, and performing overrides * Assist in coordinating building shutdown activities through building automation system and notifications * Validate approval of vendor activity prior to active before work beginning * Perform pro-active virtual tours of all facility systems for proper operation * Field occupant requests for environmental conditions * Manage, maintain and issue required reports * Dispatch and generate work orders in Computerized Maintenance Management System (CMMS) for technicians to address reactive maintenance needs * System (CMMS) for technicians to address reactive maintenance needs. * Familiar with Building Automation Systems and their functionality * Customer service focused * Record readings and make adjustments where necessary to ensure proper operation of equipment * Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials; maintain a clean and safe workplace * Any and all other duties and tasks assigned.

Required Behavioral Traits / Soft Skills:

* Strong Customer Service skills. * Strong Interpersonal skills. * Great verbal and written communication skills. * Ability to remain calm and in control of a situation. * Time management, multi-tasking, and organization skills with strong attention to detail. * Self-starter and must be able to work in a fast paced, high-volume environment. * Advanced customer focus and customer service skills communicates effectively with superiors, peers and subordinates.

Minimum Requirements:

* High School diploma or GED equivalent. * Strong knowledge of computer applications including Word and Excel. * Excellent understanding of technology, software applications, and phone and computer systems. * Ability to write policies and procedures for program delivery and training purposes. * Excellent written and verbal communication skills. * Ability to consistently develop accurate periodic reports, under client defined critical deadlines. * Off hour and weekend availability is required. Available to work nights and weekends as needed. * Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required. * While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

Preferred Qualifications:

* Four-year engineering degree, business, or technology related field from accredited university/college. * Previous experience in Building automation systems.

Location:

On-site -Malvern, PA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

* 401(k) plan with matching company contributions

* Comprehensive Medical, Dental & Vision Care

* Paid parental leave at 100% of salary

* Paid Time Off and Company Holidays

* Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.