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Operations Intern

4 months ago

Sevierville, United States NASCAR SpeedPark Full time
POSITION AND HOUSING ARE FILLED FOR SUMMER OF 2024. ALL APPLICANTS FOR SUMMER OF 2024 WILL BE REJECTED.

PAID Internship - Limited Housing Available

Earn up to $300 as a sign-on bonus, free meal per 6-hour shift, free parking, free/discounted area exchange program, and opportunity to earn health benefits.

Our PARC Mission: We strengthen families and communities by creating and operating special places where magical moments become treasured memories.

NASCAR SpeedPark: PARC Pigeon Forge, LLC, a division of PARC Entertainment, LLC ("PARC"), owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing ("NASCAR"), the park offers exciting side-by-side go-kart racing on eight tracks, together with amusement rides, miniature golf courses, rock climbing, bumper boats, an arcade and other family-oriented entertainment. Guests enjoy fun-filled family experiences. If you are looking for a fast-paced, fun work environment, NASCAR SpeedPark could be the place for you.

PARC Values: The acronym "PARC" stands for the values of our company: People First, Always Safe, Remember It's Fun and Commit to Excellence. These values drive the focus of our company; and through our team members we strive to live out our mission each day.

PAID INTERNSHIP for Spring, Summer and Fall- Housing available- Bonus programs, Free lunch, Free Parking, Area Exchange Program, Free Park Entrance and in-park discounts. Work in our fun and fast-paced environment where you will experience new adventures and meet people from all over the country and from around the world. Interns will gain well-rounded operational knowledge of theme park ride and go-kart tracks operations and facility cleanliness. Learn to focus on the basics of operations while maintaining excellence in safety and guest service. This internship will provide valuable on-the-job experience and includes opportunities to participate in leadership training sessions.

Job Purpose: Interns will learn multiple daily roles within our operation: Rides, Tracks and Facility Maintenance. They will then work closely with the Manager on Duty and work as needed in various areas throughout the day to help the team to deliver the best experience to our guests and to support our staff.

KEY DUTIES AND RESPONSIBILITIES:
  • Ride and Go-kart Track Operation.
  • Keep facility clean and orderly.
  • Identify an improvement opportunity and design and implement a solution.
People First:
  • Fully embrace the Company Service Excellence Initiative by demonstrating "people first" action for all internal and external customers and accepting responsibility and accountability and demonstrating empowered decisions and actions during daily work.
  • Share directions and assist guests with loading and unloading as needed.
  • Assist guests to have a safe and enjoyable experience by sharing directions, information and answering questions
Always Safe:
  • Perform daily ride safety inspections and make regular observations for ride safety.
  • Communicate, follow and ensure compliance with safety guidelines.
  • Report any malfunction immediately to supervisor.
  • Maintain visual contact with the ride and guest.
  • Properly correct spin-outs
  • Refuel go-karts according to safety guidelines
  • Clean restrooms and public spaces and empty garbage cans
Remember it's Fun:
  • Promote a synergistic relationship with team members in all department and divisions.
  • Welcome and serve guests with a smile and genuine enthusiasm
Commit to Excellence:
  • Able to prioritize and flexible to work in the area where needed most to ensure the best guest experience
  • Ensure professional development to enhance work knowledge, skills and abilities.
  • Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements.
  • Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
  • Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
  • Provide reporting leader with feedback, ideas and suggestions on a timely basis.
  • Duties as assigned by the supervisor as deemed necessary for park operations.
  • Accurate completion of all reports, checklists, forms and other recordkeeping requirements.
  • Attend and embrace all company sponsored professional development and training opportunities to enhance work knowledge, skills and abilities.
  • Actively identify areas of improvement and work towards positive changes.
SKILLS, REQUIREMENTS, AND QUALIFICATIONS
  • Mission Driven - Demonstrated alignment with PARC's vision, mission and core values: People First, Always Safe, Remember It's Fun, and Commit to Excellence.
  • Relationships - Demonstrated ability to advance PARC's "People First" core value, through the establishment of positive, respectful relationships and working effectively with all internal and external constituencies.
  • Required Education- Actively pursuing a college degree
  • Preferred Experience - prefer experience in hospitality, guest service related experience
  • Certification/Licensure - None
  • Specific Vision Requirements - Color and peripheral vision, Close vision, distance vision, depth perception, ability to adjust focus
  • Special Skills -.Positive and effective customer service skills. Ability to handle multiple tasks at one time. Ability to read, write and follow instructions. Ability to succeed in a fast-paced, evolving environment.
  • Schedule- Able to work a flexible schedule, including some weekends, evenings and holidays
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk, run, use hands and fingers, able to handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to walk, bend over, stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance or jump.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Able to maintain sight of ride and guests.
  • While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk, jog, run, use hands or fingers, handle or feel objects, tools or controls; reach with hands and arms, bend, balance, stoop, kneel, crouch, crawl, pull, push, talk and hear. Occasionally climb stairs or a ladder.
  • Extended standing and walking, pushing, pulling, running and jogging.
  • The employee must regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds. The employee will regularly push/pull go-karts with guest(s) occupying the go-karts, including go-karts on an incline.
  • The noise level is moderate to loud.
  • The employee is exposed to weather conditions prevalent at the time.