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Voice User Interface Designer

4 months ago

Santa Rosa, United States PTP Full time

About Us

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a

Voice User Interface Designer

to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. Responsibilities

Gather requirements for and design speech and DTMF IVR applications

Create call flow diagrams and voice user interface design specifications

Work collaboratively with peers and customers to create user-centered IVR designs

Conduct usability testing

Tune applications for optimum performance

Support speech scientist in grammar design and tuning

Support sales and marketing in creation of materials which showcase the PTP user-centered design methodology

Background and Skills

5+ years professional experience as a user interface designer

Linguistics, cognitive psychology, or behavioral sciences

Computer science experience a plus

Excellent verbal and written communication skills

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.

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