Group Insurance Head of Operations

1 week ago

Newark, United States Prudential Ins Co of America Full time

Prudential Ins Co of America Group Insurance Head of Operations Newark , New Jersey Apply Now Job Classification: Operations - Insurance Operations The Head of Group Insurance Operations will lead a team that has responsibility for the end-to-end operations and claims management processes within the Group Insurance division. This role involves leading strategic initiatives, optimizing operational processes, and ensuring compliance with industry regulations and a high degree of focus on the control environment within the business, end to end. The ideal candidate will possess extensive experience in the insurance industry, have a proven track record of leading and motivating a high performing team, and extensive experience operating at a senior leadership level. This role will involve close collaboration with the Group Business President and other key stakeholders, such as P&L and Distribution leaders, to drive operational excellence and a superior customer experience. Key Responsibilities: Team Leadership: Lead a high performing leadership team, fostering a culture of collaboration, accountability, continuous improvement, and profitable growth. Strategic Leadership & Organizational Excellence: Implement the strategic vision for Group Insurance operations. Operational Excellence: Ensure all aspects of billing, client implementation, onboarding, medical underwriting, and API connections meet the needs of the customer. Claims Management: Drive and implement a broad and complex multi-year claims management transformation. Process Improvement: Monitor process and control effectiveness and routinely identify and implement improvement initiatives. Customer Experience: Ensure the delivery of exceptional customer experience by developing and maintaining efficient and customer-centric operational processes. Compliance and Risk Management: Ensure all aspects of the business operations comply with industry regulations and standards. Performance Monitoring: Establish and monitor key performance indicators (KPIs) to assess the effectiveness and efficiency of operations. Technology Integration: Leverage technology and digital solutions to enhance operational efficiency. Stakeholder Collaboration: Work closely with internal and external stakeholders to support business objectives. Budget Management: Oversee budget planning and management for the Operations, Claims, and Risk departments. Qualifications: Minimum 15 years experience in the insurance industry. At least 5 years experience in senior leadership roles, preferably reporting to Business Presidents or equivalent C-Suite level leaders. Series 6 and 26 licensing required. Must possess or successfully obtain within 6 months of start date. Strong knowledge of Group Insurance products and industry. Excellent communication and negotiation skills. Demonstrated ability to welcome a diverse mix of talent and perspectives. Ability to prioritize and execute critical activities with urgency. Analytical mindset with ability to leverage data for decision making. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is a multinational financial services leader focused on helping individual and institutional customers grow and protect their wealth. We... Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity #J-18808-Ljbffr

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