Service Desk Technician

4 weeks ago

Lake Oswego, United States NAVEX Global Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact.

As our Service Desk Technician, you will be an integral part of the IT Team. You will use IT resources to solve business needs with technology solutions and work with end-users and other team members to troubleshoot, investigate and resolve issues with computer hardware and software. You will also assist all employees in the efficient use of various programs, reporting and other technology tools to meet defined business objectives. You will ship, receive and inventory IT equipment as a core duty of this onsite job. In addition, you will ensure the operations and maintenance of the office (facility operations) as needed, serving as a point of contact between NAVEX, third-party vendors and landlords.

The ideal candidate will have strong technical acumen and curiosity, enjoys working well independently, taking ownership of their projects as well as in a team-oriented environment. The ideal candidate will be process oriented but appreciate creative problem solving depending on what the situation requires. You will have exposure to and collaboration with other functions of the Internal Infrastructure team, creating much opportunity for knowledge expansion and career development.

What you'll get:

  • Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
  • Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
  • Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
  • Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.
  • An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.
  • Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.
What you'll do:
  • Be our Oregon office onsite support 5 days a week, ensuring our users and facilities are taken care of in a timely manner
  • Manage IT equipment inventory, ensuring our users receive the right equipment at the right time. Shipping, receiving and managing equipment is a core component of this position
  • Build, deliver, set up and support customer workstations using SCCM, Intune and KACE for device management and image deployment
  • Install and support a wide array of third-party hardware and software products as well as in-house programs. Troubleshoot and resolve problems within these applications for end-users as necessary
  • Participate in the formulation of desktop management procedures and policies, engaging Active Directory, KACE, and Adaxes workflows
  • Field tickets from multiple sites located across the US and UK, remotely troubleshooting their issues before escalating to senior teammates
  • Support field personnel with mobile computing needs, including laptops, iPhone, Android, Web-Mail, VPN access and other hardware
  • Document activities and progress via our KACE ticketing and inventory management system and Microsoft Planner, including status reports, incident reports/logs, etc.
  • Participate in a 24x7 on-call rotation with minimal off-hour and weekend support
What you'll need:
  • An Associate's degree in Information Technology or related field, or prior work-related experience equivalent
  • 6+ months experience in a Technical Support or Customer Service role and providing a high level of customer engagement
  • Experience solving problems in a proactive manner
  • Strong technical acumen and a passion for learning
  • Excellent organizational and time management skills with a proven ability to manage multiple projects simultaneously
  • The ability to work independently in a multi-task environment, as well as part of a team
  • Interest and ability to seek out new work; creating, defining and taking ownership of new processes and projects over time and as your skills increase
  • Ability to drive results through your job competencies of service-oriented problem solving, technical aptitude, and effective communication
  • Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust
Our side of the deal:

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.
  • Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.
  • The starting pay range for this role is $22+ per hour.
  • Pay progression based on your performance.


We're committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX's career page to find out more information.

We're an equal opportunity employer, including all disability and veteran status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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