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Quality Assurance Manager
4 months ago
Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.Position Summary: The QA Manager is responsible for monitoring the production process for compliance to all respective codes, company policies and quality of the product(s). This position also assists with training team members on the production line and communicates changes or modifications of the production process to the entire team.Duties / Responsibilities:Maintain current master copy of all documents in the office including supplier data, supplier audit reports, DAPIA, ECR's, record of changes, CEF forms, etc.Distribute materials (DAPIA updates, supplier data, product standards, etc.) in a meeting environment with full explanation of changes or additions.Review all change orders.Review service trends on a weekly basis to reveal any weak areas in the production process.Initiate ECR's for proposed changes or modifications of the DAPIA designs or Floor Plans.Follow-up with all paper-work distributions to assure changes are being made in accordance with distributed drawings and specifications.Perform a systematic documented line inspection, in a 14- day rotation of CCI items, material installation, and observation of testing equipment.Daily inspection of a labeled unit.Follow-up inspections of yard work and re-testing.Ensure that the QA Administration - FTC Database is updated routinely and monitor for repetitive issues or other quality issues.During IPIA inspections, ensure Asst. QA Department Manager routinely walk with the IPIA while in their respective departments.De-brief General Manager and Production Manager of daily IPIA findingsResponsible for ensuring HUD 302 reports, Alternate Construction reports and Energy Star reports are completed properly and reviewed monthly.Responsible for ensuring weekly DAPIA training with team members (more frequently as necessary in areas identified by repetitive or other quality issues).Ensure QA Administrative database for Training is updated routinely.Assist with training all new team members and department transfers.Training and review of new floor plans, DAPIA designs, Product Standards, supplier data, etc.Responsible for ensuring All testing personnel and their back-ups are certified as required.Report all quality control and IPIA findings. All IPIA findings are to be answered properly by the QA Manager and Department Manager. Each Department Manager that had a non-conformance found in their area by the IPIA or is a repetitive non-conformance must be documented and answered with the use of a C.E.F. (Compliance Education Form).These forms must be filed and maintained to eliminate repeat issues.Keep the General Manager and Production Manager aware of problem areas and the top three issues.Keep the Home Office aware of repetitive issues, new materials, and any new code interpretations.Maintain any QA information boards as required.Other duties as assigned.Qualifications:Previous experience preferred in manufactured housingLeadership / management experience in a manufacturing environment preferred5+ years' experience in Quality department preferredCertification relating to quality preferredExpert level of knowledge of materialAbility to read and understand both orders and printsProvide a great customer experience to retail storesLeadership ability to ensure parts are pulled in a timely mannerCommunicating clearly and constructively at all levels of the organizationPhysical Demands:Must be able to lift and carry up to 50 lbs.Work may require stooping, bending, crouching, crawling, pushing, and / or pulling.Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.Work environment is not temperature controlled and may result in exposure to extreme temperatures.Work primarily involves sitting / standing, up to 4 hours at a time.Travel Requirements:NoneWhy Clayton?A Berkshire Hathaway Company - an integrity-based organization offering unlimited career growth opportunities.Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Business Unit - B00018Clayton Manufacturing
