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Customer Service Specialist

3 months ago


Indianapolis, United States CORESTAFF Services Full time

Contract Position

Duration: Contract role 3-6 months, maybe extended for the year

Start date: ASAP

Starting Pay: $27.00

Job Description:

Do you have strong customer service skills and an ability to make data-backed decisions? Are you interested in analysis & reporting, solving problems on the fly, or making impactful decisions which drive account growth? Delta Faucet Company has an excellent opportunity for you to join our Indianapolis corporate Customer Service team As a Customer Service Specialist, you will be an analytical decision maker who develops cross functional relationships while helping management tackle sophisticated customer requests.

Responsibilities:

  • Analyze account activity applying SAP, Excel and Microsoft BI
  • Make account decisions that drive growth and ease of doing business
  • Present to management on account trends and activity
  • Build ad hoc reports to support order management
  • Use CI to drive reduction in order fill-rate and on-time customer fines
  • Develop relationships with key cross functional leaders across all channels
  • Use account knowledge to positively represent Delta Faucet Company during customer inquiries and complaint resolution
  • Participate in account long and short-term business planning
  • Effectively connect with customers, agencies, sales and other departments throughout Delta Faucet
  • Ability to conduct multiple tasks while delivering in a timely and accurate fashion

Education & Experience:

The ideal candidate is preferred to have a bachelors degree from a 4-year college or university and is preferred to have at least two years of customer service experience, or equivalent combination of education and experience. Proficient digital literacy, including Microsoft products is preferred. Incumbents should have the ability to balance multiple tasks and make business decisions.