Customer Support Representative

2 months ago

Maple Shade, United States Holman Inc Full time
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

What will you do?
  • Handle incoming customer phone calls and either resolve issues or reroute to a team member. Follow-up with customers as needed to ensure requests have been met.
  • Process policy changes, answer billing questions, issue insurance documents and certificates and other service requests that might come via phone, e-mail or mail.
  • Assist the sales team by organizing, scanning and electronically filing required insurance policy documents and customer information.
  • Assist the customer support team by assisting with policy audits, uploading or downloading information and helping with retention efforts.
  • Field questions from prospects and customers regarding insurance coverage options, policy provisions, discounts and pricing and other information that might be requested.
  • Participate in efforts to maximize renewal retention. These proactive efforts will include monitoring policy expiration reports, placing outbound renewal calls, engaging in coverage discussions, and remarketing policies as needed.
  • Work closely with management team to help achieve premium, retention and growth targets for all lines of selected business.
  • Act as a brand ambassador for the insurance group at all Holman functions and across the Holman organization.
  • Interact with Account Representatives and customer service personnel as needed to help the business consistently meet its growth and service objectives. This may involve assisting with new employees from time to time, helping to train others on the business operating system or sharing successful ideas and processes with the rest of the frontline.
  • Complete administrative tasks as directed by the leadership team including, but not limited to, taking incoming calls, making outbound customer calls, responding to e-mails, filing (electronic and paper), sorting and distributing mail, assisting with community and corporate events, responding to carrier communications and assisting the finance and accounting team with tasks that may be assigned.
  • and company or customer requests.
  • Dedicated to delivering exceptional customer care to all prospects and clients of the business.
  • Able to interact comfortably, both over the phone and in person, with prospects, clients, referral sources and business colleagues both in and outside of the Holman group of companies.
  • Some flexibility in work schedule. This position may require some evening and Saturday hours.
  • Adaptability. Holman Insurance Services is the newest division in a successful group of growing companies. Candidates must have a "get it done" attitude and be willing to adapt and change as the business grows.
What are we looking for?
  • Four-year college degree or demonstrated equivalent experience as determined by department management.
  • Property & Casualty Insurance License
  • Property and Casualty insurance experience is preferred, but not required
  • Candidates must have an insurance license or be able to sit for and pass state licensing exams for both Property and Casualty. License issuance will be required within 90 days of joining the Holman organization.
  • Flexibility in work schedule. This position will require some evening and Saturday hours. Qualified candidates will also be able to travel within the local NJ and PA markets for meetings, prospecting calls and network development.
  • Candidates must have a "get it done" attitude and be willing to adapt and change as the business grows.
  • Individuals must be highly organized and exceptional at following-up on assigned tasks
  • Become acquainted with, and a robust user of, the Agency Management System as chosen and installed by the business. This will include attending both live and recorded training sessions as well as independent study and 1-1 training in office.
  • Individuals must be goal driven, self-motivated and comfortable with individual accountability while also being collaborative and comfortable working in a team environment.
  • A demonstrated ability to develop genuine relationships with selected business partners and fellow team members within the insurance operation. Candidates must be outgoing and able to inspire and motivate potential referral sources.
  • Dedicated to delivering exceptional customer care to all prospects and clients of the business.
  • Able to interact comfortably, both over the phone and in person, with prospects, clients, referral sources and business colleagues both in and outside of the Holman group of companies.
  • Excellent writing and communication skills.
#LI-MS1 #LI-HYBRID

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and Disability Insurance
  • Flexible Spending and Health Savings Accounts
  • Employee Assistance Program
  • 401(k) plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays, Bereavement, and Jury Duty
  • Paid Pregnancy/Parental leave
  • Paid Military Leave
  • Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $20.92 - $28.25 USD per hour.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Customer Support Representative

    4 weeks ago

    Maple Shade, New Jersey, United States Holman Inc Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Holman Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring their overall satisfaction with our services.Key ResponsibilitiesHandle incoming...

  • Customer Service Representative

    3 weeks ago

    Maple Shade, New Jersey, United States Holman Inc Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Holman Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesHandle incoming customer inquiries and resolve...

  • Customer Service Representative

    3 weeks ago

    Maple Shade, New Jersey, United States Smashburger Full time

    About SmashburgerSmashburger is a fast-growing, fast-casual restaurant chain that offers handcrafted gourmet burgers, crisp entree salads, and decadent Haagen Dazs hand-spun milkshakes. We are built on an energetic, modern, and upbeat concept that values each employee's contributions.Job SummaryWe are seeking a Customer Service Representative to join our...

  • Customer Service Representative

    3 weeks ago

    Maple Shade, New Jersey, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.Main ResponsibilitiesPrepares the autopheresis machine for the pheresis process.Monitors the donor and the...

  • Customer Support Specialist

    3 weeks ago

    Maple Shade, New Jersey, United States Bridgeway Benefit Technologies Full time

    Job OverviewBridgeway Benefit Technologies is seeking a skilled Customer Support Analyst to join our Customer Success organization. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our Bridgeway product end-users.This is an exciting opportunity for a motivated and analytical individual who is...

  • Customer Service Representative

    4 weeks ago

    Maple Shade, New Jersey, United States CarMax Full time

    Job Summary:As a Customer Advisor at CarMax, you will play a vital role in delivering exceptional customer service by acting as a liaison between the customer and retail technician or mechanical associate. Your primary responsibility will be to assist customers with their service needs, provide accurate information, and ensure a smooth experience from start...

  • Customer Service Representative

    3 weeks ago

    Maple Shade, New Jersey, United States CarMax Full time

    Job SummaryAs a Customer Advisor at CarMax, you will play a vital role in delivering exceptional customer service by acting as a liaison between the customer and retail technician or mechanical associate. This position requires strong interpersonal, communication, and customer service skills to ensure a seamless experience for our customers.Key...

  • Customer Service Representative

    4 weeks ago

    Maple Shade, New Jersey, United States Papa John's Full time

    Job SummaryAs a Delivery Driver at Papa John's, you will be responsible for delivering products to customers in a safe, courteous, and timely manner. You will work as part of a team to ensure excellent customer service and maintain a clean and organized work environment.Key Responsibilities Perform duties including pre-delivery vehicle preparation, learning...

  • Customer Service

    2 weeks ago

    Maple Shade, United States The Boyd Group Full time

    Company: Glass America NJ Maple Shade - 300100 We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. Job Description: Glass America Customer Service Rep Maple Shade, NJ Glass America is a respected leader in the auto glass...

  • Business Development Center Representative

    3 weeks ago

    Maple Shade, New Jersey, United States CarVision Inc. Full time

    Job DescriptionBusiness Development Center RepresentativeKey Responsibilities:Conduct market research and analysis to identify potential business opportunities and develop effective strategies for achieving sales targets.Key Skills:Strong organizational and time management skills, excellent communication and interpersonal skills, and proficiency in using CRM...

  • Customer Engagement Center Service Supervisor

    3 weeks ago

    Maple Shade, New Jersey, United States Holman Inc Full time

    Job Title: Customer Engagement Center Service SupervisorAt Holman Inc, we are seeking a highly skilled and experienced Customer Engagement Center Service Supervisor to join our team. As a key member of our Customer Engagement Center, you will be responsible for supervising employees, carrying out supervisory responsibilities, and overseeing the day-to-day...

  • Customer Engagement Center Service Supervisor

    3 weeks ago

    Maple Shade, New Jersey, United States Holman Inc Full time

    Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue driving what's right throughout the last century.Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding...

  • Customer Service Representative

    3 weeks ago

    Maple Heights, Ohio, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Domino's Pizza. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide exceptional customer service.Responsibilities:Take orders and provide customer service over the phone and in...

  • Customer Service Representative

    4 weeks ago

    Maple Grove, Minnesota, United States Zach Augustyn - State Farm Agent Full time

    Customer Relations RepresentativeAre you a people person with a passion for building strong relationships? Do you enjoy working with customers to understand their needs and provide solutions? If so, we may have the perfect opportunity for you!ResponsibilitiesEstablish and maintain strong customer relationships through regular communication and follow-upUse a...

  • Customer Service Representative

    1 month ago

    Maple Plain, United States Proto Labs Full time

    Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued?...

  • Customer Service Representative

    4 weeks ago

    Maple Valley, Washington, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you'll be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take customer orders using our technology and Point of Sales System.Ensure orders are organized...

  • Customer Service Representative

    3 weeks ago

    Maple Valley, Washington, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a welcoming and engaging experience.Take customer orders using our technology and...

  • Senior Product Manager

    4 weeks ago

    Maple Shade, New Jersey, United States Bridgeway Benefit Technologies Full time

    Job Title: Senior Product ManagerWe are seeking an experienced Senior Product Manager to join our Product Management team at Bridgeway Benefit Technologies. The ideal candidate will have a solid understanding of enterprise software solutions and a knack for building and maintaining positive business relationships.The Senior Product Manager will define and...

  • Optical Advisor

    4 weeks ago

    Maple Shade, New Jersey, United States EssilorLuxottica Full time

    Job SummaryThe Eye Care Advisor is a key member of our team, responsible for delivering exceptional customer service and ensuring a seamless patient experience. As a representative of EssilorLuxottica, you will be the face of our brand, providing expert advice and guidance to customers on their eye care needs.Main ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    3 weeks ago

    Maple Valley, Washington, United States Wilderness Animal Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Wilderness Animal Hospital. As a key member of our front desk team, you will be responsible for providing exceptional patient care and creating a positive experience for our clients.Key Responsibilities: Greet and welcome clients and their pets...