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Manager, Retail IT

4 months ago

Los Angeles, United States DELTA GALIL USA INC Full time

Job Type

Full-time

Description

Delta Galil Premium Brands: 7 For All Mankind and Splendid; subsidiary of Delta Galil USA

Delta Galil:

Established in 1975, Delta Galil Industries is a global manufacturer and marketer of private-label apparel products for men, women, and children. At Delta Galil, our experts leverage the company's vast knowledge base and core manufacturing competencies to deliver comprehensive solutions that address the dynamic changes in the industry.

Following our body-before-fabric philosophy, we place equal emphasis on comfort, aesthetics and quality. We anticipate new fashion trends and develop cutting-edge technologies and fabrics, all in-house and all built on a 40-year tradition of uncompromised excellence in manufacturing, marketing, and service.

7 FOR ALL MANKIND

Join 7 For All Mankind, the first company to bring premium denim to the market, putting L.A. on the map as the fashion authority on premium denim. 7 For All Mankind is the leader in denim innovation and, after almost 20 years, continues to be a force in the industry it brought to life, with innovation in fits and fabrics and exciting collaborations and partnerships. 7 For All Mankind offers competitive bonus programs and generous incentive programs along with the opportunity for career growth with our brand.

SPLENDID

Join the Splendid family where our love of softness drives all we do, from the fabric of our clothes to the moments we create in our stores, with our customers and in our communities. As Splendid we believe in bringing people together. In good company and great conversation. We believe in taking time to enjoy the little things and more importantly celebrate the big things. We think that people should cherish every moment. Live it up. Laugh out loud. Play a little. We believe that home is truly where the heart is and that you should be able to bring a little piece of it with you everywhere you go. That's why what we create fits seamlessly into the lives of our customers. Splendid offers the opportunity to bring this vision to life in our stores.

OVERVIEW

As the Manager, Retail IT Operations of Delta Galil Premium Brands, the role is pivotal in driving the development and execution of IT strategies tailored to support the growth and profitability of the retail stores. This role will support the IT day-to-day functions - including weekend support. This role will represent all of the retail stores.

  • Retail Systems: lead and provide support for all IT projects internally and in collaboration with eternal partners for implementation, integration, and maintenance.
  • Manage and oversee project management duties for assigned retail integration engagements, ensuring projects are completed on time and within budget.
  • Champion and facilitate change management efforts during integration projects.
  • Provide mentoring and knowledge transfer to customers and process owners throughout the integration process.
  • Proactively identify project risks and escalate issues appropriately.
  • Monitor internal operations to ensure adherence to established processes, policies, and timelines, promoting successful customer outcomes.
  • Serve as the primary contact for strategic customer pre-and post-product implementations, ensuring ongoing communication and customer satisfaction.
  • Develop best practice workflows, written processes, policies, and procedures to support customer management of product output during implementation and operations, maximizing product utilization.
  • Research and development on new retail technology platforms to provide recommendations for enhancements for identified business needs - specifically, Omni channel
  • Retail Support Tickets: provide day-to-day support for retail stores to ensure all open IT tickets are resolved in a timely manner with our POS provider and internal network IT - including software and hardware issues.
  • Retail New Store Opening Set Up: working with cross functional partners to schedule and confirm ISP installation, network hardware installation, POS hardware set-up / configuration
  • Retail Platform Upgrade + Integrations: work with cross-functional partners to scope require, implement, test, and provide field documentation and training for all platform integrations.
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  • SAP ERP Implementation for Retail
  • Research and development on platform upgrades - POS System,
  • Retail IT Inventory: work with cross-functional partner (Finance, Inventory Control) and the retail store teams to ensure retail stores are receipting in inventory in a timely manner for Finance reconciliation.
  • Collaborate with the Finance and key department leaders to design, develop, and deliver operational reports and analyses displaying product ROI and cost savings/increased revenue by facility.
  • Troubleshoot, support, and enhance a complex transaction-processing infrastructure, providing technical guidance and support to transaction processing developers, merchant partners, and Point of Sale (POS) vendors.
  • Lead the collection and translation of business requirements into user stories and acceptance criteria for software development, participating in new integration and implementation projects to deliver unmatched products and services.

Diversity Vision Statement:

We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. We are an equal employment opportunity of minorities, females, protected veterans and the disabled.

We are committed to providing equal employment opportunities and treating our associates and applicants without discrimination based on their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.