Call Center Representative

3 days ago


St Louis, United States Hustle Notice Biz Full time
Call Center Representative

Department: Bold MK

Employment Type: Full Time

Location: Saint Louis

Compensation: $17.40 - $25.00 / hour

Description

Position: Call Center Representative
Location: Saint Louis, MO
Employment Type: Full-time

Overview

We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide information, resolve customer issues, and ensure customer satisfaction in a fast-paced environment.

Key Responsibilities
  • Handle inbound and outbound calls with professionalism and empathy.
  • Identify customer needs and provide accurate, timely solutions.
  • Maintain a thorough understanding of company products, services, and policies.
  • Document all customer interactions in the company's CRM system.
  • Meet or exceed performance metrics, including call quality, resolution time, and customer satisfaction.
  • Follow up on customer inquiries to ensure resolution and satisfaction.
  • Provide feedback to improve processes, products, and services.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; [relevant certifications or degrees, if applicable].
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficient in using computer systems, CRM software, and call center equipment.
  • Ability to multitask and handle high call volumes.
  • Flexible and adaptable to changing work schedules and environments.
Benefits
  • Competitive salary and potential bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.
  • Supportive team environment.


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