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4 months ago
We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com.
This role is in the Teams Customer and Partner Ecosystem organization’s Quality engineering team – think of an engineer meets product manager in a customer facing role. We operate in an extremely fast-paced environment with rapid exploration, iteration, and execution, as we continue to develop Teams to fundamentally transform how the world communicates.
Responsibilities:
• Engage with our customers and early adopters throughout the lifecycle of product development to collect their feedback. Connect customer feedback with ongoing product evolution in the industry and help influence the product direction and roadmap.
• Build thorough customer validation plans for features and new products.
• Review feedback from all customers in your program and partner with engineering teams to drive the fixes before we ship to millions of users. Help prioritize feature backlogs.
• Partner with rest of the quality organization in driving trending and critical feedback to timely resolution.
• Collaborate and Influence cross-disciplined stakeholders from across engineering, product, TPMs, UR, support, data science, documentation, sales & account teams within Organization.
Qualifications:
• Bachelor’s degree or higher in Computer Science, Telecommunications or related technical discipline or equivalent experience working in the field of software development.
• 6+ years of industry experience
• 4+ years of product management experience building customer facing engineering programs.
• 4+ years of first-hand experience understanding IT-Pros, MVPs, and enterprise end users’ feature requirements.
• Strong customer and product empathy
• Natural sense of curiosity regarding data, metrics, and usage patterns
• Ability to work in a fast-paced, ambiguous environment with changing priorities.
• The kind of person who asks questions, drills down, and asks more questions.
• Excellent cross group collaboration, negotiation, and communication skills
• Experience in a software test engineering role a plus.
• Proven skills and experience in gathering, analyzing, and reporting on telemetry data a plus.
• Fluent written and spoken English, including technical and business terms.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
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