Customer Service Representative

2 months ago


Newtown Square, United States Hoffman's Exterminating Full time

Job Type

Full-time

Description

Are you passionate about helping others and providing top-notch service? Join our dynamic team as a Customer Service Representative In this exciting role, you'll be the voice of our company, ensuring that every customer interaction is positive and memorable. If you're ready to make a difference and be part of a supportive environment, we want to hear from you

Key Responsibilities:

  • Engage with customers via phone, email, and chat to address inquiries and resolve issues promptly.
  • Provide product information and guidance to enhance customer experience.
  • Troubleshoot problems with enthusiasm and creativity while striving for first-contact resolution.
  • Document customer interactions accurately in our CRM system.
  • Collaborate with team members to share insights and improve service processes.
  • Participate in training sessions to stay updated on product knowledge and service techniques.
  • Exceed customer expectations by going the extra mile
If you're excited about joining a company that values its employees as much as its customers, we encourage you to apply Bring your passion for service, your enthusiasm for problem-solving, and your desire to create unforgettable experiences. Together, let's make every interaction count

Ready to Join Us?

Please submit your application today. We can't wait to meet you

Requirements
  • Previous experience in customer service is a MUST
  • Previous experience in the service industry (not retail) is a MUST
  • Routing experience is a PLUS
  • Experience in the Pest Control industry and PestPac Software is a MAJOR PLUS
  • A friendly demeanor with excellent communication skills (both verbal and written).
  • A positive attitude with a strong desire to help others.
  • The ability to manage multiple tasks efficiently while maintaining attention to detail.
  • A team player who thrives in a collaborative environment.
  • Proficient in using computers and navigating various software systems.


Salary Description

$16.00 - $25.00 /hour + Monthly Bonus Incentives

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