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Patient Access Associate I Central Scheduler- PRN
4 months ago
Job Description: This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patients account within Intermountains policies and procedures. Details: This is a PRN "As needed" position 1.Schedules and other appointments captured by the department. Confirms patient information including demographic and insurance information. Utilizes 5 identifiers to ensure correct patient is selected. Creates an estimate if requested prior to securing the patient on the schedule. MSP questions answered and verified at each Registration if applicable. 2. Educates patients on procedure preparations, appropriate dress requirements, special instructions as guided by the Scheduled Procedure Protocol. Reads and schedules patients based on the physician order and instruction. Attaches the order to the appointment accordingly. 3. Prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital. Refers self-pay patients to financial counseling to secure the account. Informs patients and providers of out of network payer status if applicable. 4. Acts as a liaison between the physician partner and the care site. 5. Coordinates patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository. 6. Communicates effectively and works cooperatively with Patient Access Services, other hospital departments, and outside contacts to schedule patients accurately. Notifies Supervisor of any discrepancies in Procedure Protocols, dictionary problems, or other EPIC issues. 7. Meets departmental productivity and quality standards. 8. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards. 9. Performs other duties as assigned. Minimum Qualifications Required: High School Diploma or Equivalent is required EXPERIENCE Required: Minimum of 1 year of experience in a patient scheduling or revenue cycle related role; And/or 2 years contact center experience Preferred: Previous hospital/medical office, medical insurance and/or customer service experience is preferred. To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Proficient/Strong typing skills and proficient computer skills. 2. Excellent customer service and communication skills, both written and verbal. 3. Interpersonal skills necessary to interact with patients and their families, physician offices, nursing personnel and co-workers. 4. Strong organizational skills and attention to detail. Ability to multi-task and coordinate more than one event at a time. 5. Knowledge of medical terminology and healthcare benefit plans, including Medicare, Medicaid and other third party payers Physical Requirements: Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching. Anticipated job posting close date: 06/03/2024 Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Scheduled Weekly Hours: 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.29 - $25.29 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
