Customer Care Specialist

3 days ago


Knoxville, United States PetSafe Brands Full time

At Invisible Fence® Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world's first dog fence. It's that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions,. It is in the way of our ongoing Shelter to Forever Home Program. It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence® Brand dealer. Most of all, it is our commitment in the worry-free way you enjoy your pet's companionship. The way we look at it, nothing could be more revolutionary-or more wag-worthy-than that

When it comes to improving the lives of pets and their people, it's never a job. It's a labor of love.

Summary of Position:

Answer inbound calls to assist our Brand customers with their pet product needs. This position requires both service and sales skills to increase customer loyalty and enhance revenue, to achieve our mission of 'being the most trusted pet brands'.

Responsibilities:

Provide our customers with excellent service
Offer and sell our vast array of products by finding product solutions which meet the customer's and their pet's needs
Identify the customer's product issues and provide problem solving troubleshooting and assistance so they may best utilize their product to keep their pets happy and safe
Follow policies & procedures to ensure quality & consistency on every customer interaction
Consistently meet and exceed Customer Care accountabilities
Qualifications:

HS diploma or GED
1 - 3 years of Customer Service experience preferred
Ability to offer, promote and sell products/services to existing and prospective customers
Great communication skills
Ability to type at least 40 words per minute
Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system
Passionate about improving the customer experience
Ability to thrive in a fast-paced environment with change
Accountabilities:

Sales Goals
Branded Customer Satisfaction Scores
Quality Assurance
Attendance
Wrap Time
Compliance
Unavailable Time
Average Handle Time
Relationships:

Directly reports to Assistant Manager
Works in conjunction with all Customer Care Specialists

To learn more about PetSafe Brand and Invisible Fence® Brand, our history, culture and community involvement, please visit www.RadioSystemsCorporation.com



  • Knoxville, Tennessee, United States Fresenius Medical Care Full time

    Dialysis Care Specialist Job DescriptionFresenius Medical Care is seeking an experienced Registered Nurse to fill the role of Dialysis Care Specialist. In this position, you will work closely with our multidisciplinary team to deliver high-quality patient care and contribute to our mission of improving health outcomes and enhancing quality of life for...


  • Knoxville, Tennessee, United States Fresenius Medical Care Full time

    Job OverviewFresenius Medical Care is a leading provider of renal therapies, and we are seeking a skilled Medical Care Specialist to join our team.


  • Knoxville, Tennessee, United States Fresenius Medical Care Full time

    About This RoleWe are seeking a highly skilled Nurse Specialist to join our team at Fresenius Medical Care. As a member of our dialysis care team, you will play a vital role in delivering exceptional patient care and support.Job SummaryThe Nurse Specialist for Dialysis Care will be responsible for providing comprehensive care to patients undergoing...


  • Knoxville, Tennessee, United States Georgia Hospice Care Full time

    As a Compassionate Patient Care Specialist at Georgia Hospice Care, you will play a vital role in providing high-quality care to patients and their families. With a strong passion for serving others, you will evaluate patients' needs and create personalized care plans that cater to their unique requirements.In this dynamic role, you will serve as the primary...


  • Knoxville, Tennessee, United States Remedy Corporation Full time

    This is a remote position. The Remedy Corporation has an ongoing need for Customer Experience Specialists to join our Quality Assurance team.As a Customer Experience Specialist, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.You provide feedback via a detailed form that we present to...


  • Knoxville, Tennessee, United States Family Care Center Full time

    About the RoleFamily Care Center is seeking an experienced Clinical Psychiatric Care Specialist to join our team. This is a unique opportunity to work in a supportive multidisciplinary environment, providing high-quality patient care and collaborating closely with therapists, nurse practitioners, and physician assistants.Key ResponsibilitiesProvide...


  • Knoxville, Tennessee, United States Fresenius Medical Care Full time

    OverviewFresenius Medical Care is a leading healthcare provider that specializes in dialysis services. Our mission is to deliver exceptional patient care and improve the quality of life for individuals with kidney disease.Job DescriptionWe are seeking an experienced Nurse Care Specialist to join our team at Fresenius Medical Care. As a key member of our...


  • Knoxville, Tennessee, United States Cheddar's Full time

    About Cheddar'sCheddar's is a welcoming restaurant where Guests feel at home. We're committed to providing an exceptional dining experience with friendly service and high-quality food.SalaryWe offer a competitive salary of $45,000 - $60,000 per year, depending on experience.Job Description: To-Go SpecialistMain Responsibilities:Build connections with Guests...


  • Knoxville, Tennessee, United States Supplemental Health Care Full time

    Job OverviewWe are seeking a skilled Nurse Care Specialist to join our team in Knoxville, Tennessee. As a member of our Med Surg / Telemetry department, you will provide exceptional patient care and support to our patients and families.Estimated Salary: $1,836 – $2,015 per week*,*Estimated weekly payment may include both taxable wages and tax-free...


  • Knoxville, Tennessee, United States Hallmark Full time

    **Company Overview:**Hallmark is a leading manufacturer of greeting cards, gifts, and other social expression products.We are committed to inspiring meaningful connections and enhancing people's lives through our products and services.About the Job:Hallmark is seeking a Customer Experience Specialist to join our team in West Town Mall, Knoxville, TN.The...


  • Knoxville, Tennessee, United States Open Arms Care Corporation Full time

    About the RoleAt Open Arms Care Corporation, we strive to create a supportive environment that fosters growth and independence for individuals with developmental disabilities.This is an exciting opportunity to join our team as a Support Care Specialist, where you will play a vital role in promoting client teaching, mentoring, and coaching.Key...


  • Knoxville, Arkansas, United States ICM Full time

    At ICM, we are dedicated to providing exceptional care and support to our customers. As a Customer Support Specialist in Knoxville, you will play a vital role in ensuring the well-being and satisfaction of our clients.About the RoleThis is a unique opportunity to join our team as a Direct Support Professional, where you will be responsible for providing...


  • Knoxville, Tennessee, United States Fresenius Medical Care Full time

    Job OverviewFresenius Medical Care, a leading healthcare provider, is seeking a skilled Nurse Care Specialist to join our dialysis program team.Key Responsibilities:Provide comprehensive patient care services in a dialysis setting, ensuring the highest standards of quality and safety.Collaborate with healthcare professionals to develop and implement...


  • Knoxville, Tennessee, United States Edgewell Personal Care Full time

    Experience the rewarding career of a Manufacturing Blade Production Specialist at Edgewell Personal Care.Company OverviewWe are a leading manufacturer of personal care products, including iconic brands like Hawaiian Tropic and Schick. Our team is dedicated to delivering high-quality products that meet the needs of our customers.At Edgewell Personal Care, we...


  • Knoxville, Tennessee, United States Crothall Healthcare Full time

    Crothall Healthcare is seeking a talented individual to fill the role of Dietary Care Specialist in our esteemed organization.About UsWe are a leading provider of specialized healthcare services, dedicated to delivering exceptional care and support to patients across the nation. Our team of professionals is committed to making a positive impact on the lives...


  • Knoxville, Tennessee, United States Abode Care Partners Full time

    We are seeking a skilled Nurse Practitioner to provide high-quality medical care to seniors and individuals with complex needs in various settings. As a Medical Care Specialist, you will be responsible for planning, directing, and evaluating patient medical needs.About the RoleThis is an excellent opportunity to grow your medical skills while making a...


  • Knoxville, United States IGT Solutions Full time

    About the Company: IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the...


  • Knoxville, United States IGT Solutions Full time

    About the Company: IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the...


  • Knoxville, United States IGT Solutions Full time

    About the Company: IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for...


  • Knoxville, Tennessee, United States Samba Care Full time

    Samba Care is seeking a skilled Diagnostic Imaging Specialist to join their team in Knoxville, Tennessee.Job Summary:We are looking for a highly motivated and experienced Diagnostic Imaging Specialist to work with our team. As a Diagnostic Imaging Specialist, you will be responsible for preparing examination rooms for patient examinations, administering...