Customer Service Representative

4 months ago

Houston, United States Rockwater Energy Solutions Full time

Customer Service Representative in Houston, TX at Rockwater Energy Solutions **Location:**

**Experience:**

Not Specified **Job Description**

***Rockwater Energy Solutions is an affiliate of Select Energy Services.***

**CUSTOMER SERVICE REPRESENTATIVE**

**Job Details**

**Entity:** Rockwater

**Full Time / Part Time:** Full Time

**FLSA Classification:** Non-Exempt

**Business Unit:** Chemicals

**Reports to:** Customer Service Manager

**Travel Requirement:** No

**JOB DESCRIPTION**

Rockwater Energy Solutions Customer Service Representative will process customer orders, track shipments, confirm deliveries, manage order to cash status, and work cross-departmentally to ensure on time delivery to customers. This position works very closely with our operations team throughout the country, including managers, regional facility personnel, supply chain, logistics and accounts receivable, to ensure excellent customer service is provide to our clients at all times. The Customer Service Representative will be able to quickly establish good interpersonal relationships with both other operations team members and customers to ensure a positive work ambiance is achieved.

**The essential job functions include, but are not limited to**

* Effectively communicate with external customers and internal operations team members for all inquiries via telephone and computer

* Expedite product shipments with operations personnel and dispatchers within the company

* Address internal and external customer inquiries and provide issue resolution, ensuring the highest level of customer satisfaction

* Maintain a concise workflow for all transactions entered through customer service, from receipt of the order to the invoicing process

* Receive and process the details of a high volume of customer orders, email requests, and phone calls

* Provide pricing and delivery information to customers and sales personnel upon request

* Work closely with Accounts Receivable to ensure accurate and timely invoicing

* Assist in maintaining the integrity of customer files

* Remain current in company products and pricing

* Track and report results to other departments and external customers

* Perform all other responsibilities as may be assigned by management

* Duties will include an on call rotation with other inside sales team members for 24/7 customer support

**Other duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Requirements**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

* High School diploma or equivalent required. Some college preferred

* 3 years customer service experience is preferred

* Experience in a fast-paced dynamic work environment

* Ability to manage high volume, multiple competing priorities and customer requests, while always maintaining a positive, courteous and professional attitude

* Demonstrated ability to apply effective computer skills, including Microsoft Office applications Word and Excel

* Strong oral and written communication skills required, especially as they pertain to communicating with customer, sales representatives, operations, marketing and cross functional teams.

* Must be highly self-motivated, have good analytical skills, and work well both individually and as a team member

* Must be able to work without direct supervision and have excellent time management and organizational skills

* Intermediate skills in Microsoft Office applications including Word and Excel

* Intermediate skills in Microsoft Dynamics AX 2012 is preferred.

**Attributes**

* **A** - Accountability: Take ownership of actions and outcomes.

* **C** - Continuous Improvement: Embrace the necessity for change and commitment to continual growth and progress.

* **T** - Teamwork: Encourage and support a collaborative, safe, and engaged work environment.

**Compensation Information**

Compensation is competitive and commensurate with experience.

**Top Tier Benefits**

* Medical, dental, vision, coverage in addition to life and disability insurance plans

* Paid Vacation Days and Paid Holidays

* Retirement and Savings (401K) Plan

* Employee Stock Purchase Program

**Physical Demands and Exposures**

* Traditional Monday through Friday, 8 5pm, unless operations dictate otherwise.

* This position works inside a climate controlled environment.

* Prolonged sitting, standing, walking

* Ability to individually lift: Maximum 50 lbs

**Affirmative Action/EEO statement**

Rockwater is an equal opportunity employer. It is Rockwaters policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.

**Clean Air Act**

Rockwater requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protections Agencys Clean Air Act that regulates air emissions from stationary and mobile sources. A copy of the Clean Air Act can be provided to you upon request from Human Resources.

#SelectFamily

Rockwater Energy Solutions participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Select is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Select only uses E-Verify once you have accepted a job offer and completed the Form I-9.

  • Customer Service Representative

    1 week ago

    Houston, Texas, United States Pilot Freight Service Full time

    Job Summary:Pilot Freight Services is seeking a full-time Customer Service Representative to work in our Freight Operations team. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.Key Responsibilities:Frequent and accurate communication with customers, freight agents, and...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States AAA Plus Transportation Service Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Smoothie King. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our store.Key...

  • Customer Service Representative

    3 weeks ago

    Houston, United States Houston GS Services Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representatives help the local market by offering services and enrollments from our energy based clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting...

  • Customer Service Representative

    4 months ago

    Houston, United States Clayton Services Full time

    Clayton Services is searching for Customer Service Representatives to join thriving companies in the Greater Houston area. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Customer Service Duties and Responsibilities: Interacts with customers via telephone, email, online chat,...

  • Customer Service Representative

    1 month ago

    Houston, United States TransCore Full time

    Under the direction of the Customer Service Supervisor/ Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain pol Customer Service Representative, Customer Service, Representative, Retail, CSR

  • Customer Service Representative

    7 hours ago

    Houston, Texas, United States Pratt Industries Full time

    Job Title: Customer Service RepresentativeAt Pratt Industries, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, processing customer orders, and addressing customer inquiries and complaints in a...

  • Customer Service Representative

    7 days ago

    Houston, United States Clayton Services Full time

    Clayton Services is searching for a Customer Service Representative to join a thriving company in North Houston. The Customer Service Representative will serve as a point of contact for clients, managing inquiries, coordinating services, resolving issues, and ensuring a seamless and satisfactory customer experience.Job Type: Temp-to-HirePay Rate: $15.00 -...

  • Customer Service Representative

    1 week ago

    Houston, United States Clayton Services Full time

    Clayton Services is searching for a Customer Service Representative to join a thriving company in North Houston. The Customer Service Representative will serve as a point of contact for clients, managing inquiries, coordinating services, resolving issues, and ensuring a seamless and satisfactory customer experience.Job Type: Temp-to-HirePay Rate: $15.00 -...

  • Customer Service Representative

    3 weeks ago

    Houston, United States Bray International, Inc. Full time

    Customer Service (Inside Sales) Representative at Bray Controls Position Overview: Are you a driven customer service or inside sales professional looking for an exciting growth opportunity? Bray Controls offers a dynamic environment where you can thr Customer Service Representative, Customer Service, Representative, Controls, Inside Sales, Manufacturing,...

  • Customer Service Representative

    1 month ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing is looking to hire 2-3 customer service representatives on the Northwest side of Houston! Please apply ASAP as this is an IMMEDIATE need and interviews are currently underway! Duties:Document and maintain database with client accou Customer Service Representative, Customer Service, Representative, Staffing, Retail

  • Customer Service Representative

    2 months ago

    Houston, United States The Home Depot Full time

    We're looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a Home Depot Company. We expect high performance and amazing customer service experiences for our customers, and we pay highly for it. To join our Customer Service, Customer Service Representative, Customer Experience, Leadership, Representative, Window

  • Customer Service Representative

    3 months ago

    Houston, United States C&S Wholesale Grocers Inc Full time

    This Customer Service Rep I will serve as the principal link between C&S and its customers. This position is responsible for responding to customer inquiries via telephone, email and Customer CRM Platform sites regarding multiple customer requests i. Customer Service Representative, Customer Service, Representative, Retail, Grocery, Skills

  • Customer Service Representative

    2 weeks ago

    Houston, United States Tad PGS Full time

    Act as customer service interface to internal employees and external customers and perform all service related activities (Sales Orders, RM - As, warranty , center set-up, contracts, and consignment procedures). Provide responsive and reliable custom Customer Service Representative, Customer Service, Representative, Technical Support, Retail, Staffing

  • Customer Service Representative

    1 week ago

    Houston, Texas, United States Qonten Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Qonten. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers.Key ResponsibilitiesProvide primary service contact with registered representativesEnter orders, change orders, and...

  • Customer Service Representative

    2 days ago

    Houston, Texas, United States Tower Loan Full time

    {"title": "Customer Service Representative", "description": "**Customer Service Representative Opportunity**At Tower Loan, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and...

  • Customer Service Representative

    7 days ago

    Houston, Texas, United States U-Haul International, Inc Full time

    Customer Service RepresentativeAt U-Haul International, Inc, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for assisting customers with U-Haul products and services. This includes using smartphone-based U-Scan technology to manage rentals and inventory, moving and...

  • Customer Service Representative

    7 days ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive experience for our customers.Key...

  • Customer Service Representative

    4 months ago

    Houston, United States Texas Pride Disposal Solutions LLC Full time

    Job DescriptionJob DescriptionCustomer Service Representative Job DescriptionThe Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along...

  • Customer Service Representative

    4 months ago

    Houston, United States Texas Pride Disposal Solutions LLC Full time

    Customer Service Representative Job Description The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal...

  • Customer Service Representative

    10 hours ago

    Houston, Texas, United States The LaSalle Group Full time

    Call Center Representative Job DescriptionAre you looking for a challenging and rewarding career opportunity in customer service? LaSalle Network is seeking a skilled Call Center Representative to join our team in Dallas, TX. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues,...