Hotel Front Desk Agent

2 days ago


Philadelphia, United States Hilton Garden Inn Center City Philadelphia Full time
Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Responsibilities

•Bookkeeping: keep accurate records of all hotel guest account information
•Mitigate customer complaints as needed
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

•Has experience answering telephone calls and troubleshooting stressful situations
•Working knowledge of Microsoft Office and reservation management systems
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•High school graduate, GED recipient, or equivalent
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