Senior Manager Charter Representatives

1 week ago

St Paul, United States Sun Country Airlines Full time

We're not your average airline. We're agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places. Sun Country Airlines is seeking a Senior Manager Charter Representatives & Projects to build and manage the Charter Representative Program and lead the Charter Representatives and Ground Service Representatives. This position is responsible for building and managing the Charter Representative Program and leading the Charter Representatives and Ground Service Representatives. This position will design and build out scheduling, training, and new hire orientation for the program. In addition, collaboration and communication with various departments, airport management, and customers to ensure efficient and effective operations will be required. Essential roles and responsibilities of a Senior Manager Charter Representatives & Projects: Responsible for building, managing, and maintaining the Charter Representative Program, including oversight of the budget. Manage the schedule and associated travel planning for the team, including scheduling the Charter Contract Representatives and Ground Service Representatives and planning their travel accommodations for upcoming business needs. Manage payments for Charter Contract Representatives. Implement and manage various projects in AIMS, Automation, and IT for the Charter Representative Program. Ensure AIMS is current, including submitting and maintaining Charter Summary updates and Charter Flights information. Participate in and identify opportunities for continuous improvement within the organization. Lead, manage, and hold accountable the Charter Representatives and Ground Service Representatives to Sun Country Airlines operational standards. Audit and provide feedback for training accuracies for Charter Representatives and Ground Service Representatives. Collaborate with Sun Country HR for all Charter Representatives Contractors to address operational needs. Responsible for team performance management, recruiting, career coaching/mentoring, work assignment, and ensuring skills demand is met across the Charter Representative Program. Establish and maintain a collaborative environment capitalizing on employee talent, experience and interests. Build and retain a high-performing, diverse, and inclusive team. Other duties as assigned. The qualifications we are looking for in a Senior Manager Charter Representatives & Projects include: Bachelor's Degree or 4 years of equivalent work experience. 4 years of experience working within operations at an airline, preferably charter operations. 2 years of experience managing, supervising, and mentoring a team with increasing leadership responsibilities. Strong communication skills, both verbal and written. Excellent organizational skills, with the ability to multi-task and meet deadlines. Superior critical thinking, analytical, and problem-solving skills. Experience demonstrating initiative and handling urgent needs. Ground Security Coordinator certification. Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives. It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. J-18808-Ljbffr

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    1 week ago

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