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Business Operations Manager

4 months ago

Tucson, United States CarMax Full time

7249 - Tucson - 4755 N Oracle Rd, Tucson, Arizona, 85705

CarMax, the way your career should be

**General** **Summary:**

The Business Operations Manager (BOM) is responsible for leading all aspects of their team of associates and serves as a member of the Senior Management team of the store. The BOM collaborates with other teams including Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers (CECs) to create an iconic associate and customer experience aligned with CarMax culture. As a Senior Manager, the BOM works with the Senior Team to set strategy for the store, and provides vision, direction, and motivation to associates in all departments.

**Essential** **Duties** **and** **Responsibilities:**

+ Manages and oversees team of, generally, 10 30 associates to ensure an iconic customer experience is delivered through all internal and external interactions of buying and selling a car

+ Interviews, hires, creates a culture of continuous learning,andpromotesassociatestosupportstore operations and help fuel company growth

+ Develops associates through timely and effective feedback, to include observations, file reviews, development plans, performance management, and the Annual Performance Review (APR) process

+ Creates an exciting and engaging environment for our associates through consistent use of engagement tools, such as round tables, one-on-ones, and Associate Voice Engagement Meetings

+ Champions and implements both company and store initiatives for consistent execution and continuous improvement

+ Reviews internal data and leads weekly store meetings focused on driving excellent compliance, strong process execution, and attentive protection of assets

+ Utilizes reports, analyzes information, displays financial responsibility through P&L management, and identifies opportunities for process improvements and waste reduction in business processes

+ Responsible for learning, teaching, and managing business practices to follow all federal, state, and local regulations

+ Builds and maintains relationships with state and/or local agencies and other vendors, as needed to conduct business

+ As a member of the stores Senior Management team, models CarMax company values and leadership in all interactions

**Qualifications:**

+ Multi-taskin a high energy, fast-paced work environment

+ Speak, listen, and write effectively in interactions with customers and associates across departments

+ Make independent judgments regarding critical businessdecisions

+ Read, interpret, and transcribe data inorderto maintain accurate records

+ Identify business opportunities and suggest improvements

+ Completion of CarMax providedtraining

**Education** **and/or** **Experience:**

+ 3+years management experience, retail management experiencepreferred

+ Bachelors Degree a plus

+ IntermediatePC skills

**Working** **Conditions:**

+ Combinationofboth office andoutdoor environment; mayinclude working at times in noisy and/or inclement weatherconditions.

+ Rotating schedule with shifts that will include nights, weekend, and holidays

+ Occasional travel for meetings, training, and special assignments

+ Flexibility toworkat multiple locationsor relocate

+ Wear CarMax clothing (acquired through the company) at all times while working in the store

**About CarMax**

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.