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Retail Service Representative

4 months ago

Washington, United States Andersen CorporationRenewal by Andersen Full time

Renewal by Andersen is the full-service replacement window division of Andersen Corporation. We are looking to add Retail Service Representative (RSR) to our team in the Capital Region. Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities we serve.

We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen. Renewal by Andersen is looking for an accomplished, driven, and collaborative candidate to help perfect our customer’s experience in upgrading their homes.

Want to join our team? PURPOSE:

The Retail Service Representative will focus on providing customer service for delivery partners and customers. RESPONSIBILITIES: Performs data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations Answers phone calls, determines nature of business, and directs individuals to appropriate resource Searches records and files for specific data Post entries in books of account, ledgers or other record keeping logs Performs routine typing or word processing of materials, including lists, envelopes and form letters Coordinates mailing, copying and other administrative projects Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application Serve as a department project team member and may perform routine special orders/requests Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs Responsible for managing accounts receivable including alternative finance fundingWorks closely with customers resolving issues and managing customer surveys Qualifications -High School diploma or equivalent -Minimum of 1-year customer service experience -Basic word processing and spreadsheet skills -Ability to develop and establish good interpersonal relationships -Demonstrates ability to work and contribute in a team environment -Good phone etiquette and verbal/writing skills -Customer orientation -Flexibility & positive outlook -Listening skills -Detail orientation CULTURE AND BENEFITS:

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen.

We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing. There is great respect for life outside of work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations. As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to: -Medical/Dental/Vision/Life Insurance -Health Savings Account contributions -Paid holidays plus PTO -401(k) plan & contributions -Professional development & tuition reimbursement opportunities -A culture that supports work-life balance -An environment where collaboration is key -Volunteer opportunities – on company time -Environmentally conscious business decisions -8,000 employees and career opportunities nationwide By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, “RbA”). In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

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