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Customer Service Representative

4 months ago

Lubbock, United States Happy State Bank Full time

** Customer Service Representative - Lubbock 82nd Branch**

**Job Category****:** Branch Operations **Requisition Number****:** CUSTO002987 Showing 1 location **Summary:** Processes financial transactions for customers, sell negotiable instruments, cross-sell bank products and services, and provide quality customer service. **Essential Duties and Responsibilities** include the following:

* Provides quality customer service to customers and co-workers;

* Opens new consumer and business accounts;

* Accepts and processes deposits, including large commercial deposits, night and mail deposits, and loan payments;

* Gives cash from deposits while ensuring that individual receiving cash is authorized on that account;

* Sells cashier checks, and money orders,

* Transfers funds;

* Monitors cash for detection of counterfeit money;

* Verifies customer identity, endorsements, and signatures while maintaining alertness for forgeries, stop payments, fraudulent items, and false identification;

* Buys and sells cash to maintain teller drawer at set monetary level;

* Buys and sells money to tellers and vault;

* Balances cash drawer at the end of the day;

* Orders money from the vault;

* Occasionally balances the vault;

* Identifies and processes dormant accounts;

* Answers telephones;

* Performs depository account maintenance and enter new accounts into system;

* Serves as a backup Teller as needed;

* Assists branch manager; and

* Performs other work related duties, as assigned.

**Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable each individual with disabilities to perform the essential functions.

* Must have the ability to type 60 wpm;

* Must be able to operate 10-key;

* Must be able to perform basic reading, writing and math skills;

* Must be able to complete normal transactions with limited supervision;

* Must be proficient in computers and Microsoft Office software;

* Must have working knowledge of office equipment;

* Must have the ability to handle large amounts of money without error;

* Must have strong organizational, interpersonal, communication, and customer relation skills;

* Must have attention to detail and mental concentration for accurately performing tasks;

* Must be able to balance multiple tasks simultaneously;

* Must be able to handle frequent interruptions; and

* Must be able to pass background and credit screening process.

**Education and/or Experience:**

* High school diploma or general education degree (GED) required;

* Minimum one (1) year experience working as a Teller preferred; and

* Complete New Account Consumer and New Account Business training

**Skills**

**Preferred**

**Adaptability** *Intermediate* **Communication** *Intermediate* **Computer Literacy** *Intermediate* **Interpersonal Abilities** *Intermediate* **Multicultural Sensitivity** *Intermediate* **Multi-Tasking** *Intermediate* **Organized** *Intermediate* **Positive Attitude** *Intermediate* **Problem-Solving** *Intermediate* **Self-Motivated** *Intermediate* **Teamwork** *Intermediate* **Willingness to Learn** *Intermediate* **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Experience**

**Preferred**

**1-2 years:** Teller Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)