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Customer Service Representative
4 months ago
Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.
We provide our Customer Outreach Representatives with the necessary skills to perform customer support, awareness, and sales processes through entry-level training. You will engage in daily interactions with customers, consistently upholding courtesy, customer service, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions and promoting brand awareness initiatives. Additionally, you will be expected to handle customer service skillfully to enhance overall satisfaction.
Skills and Qualities We Seek in a Customer Service Representative:
- Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
- Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
- Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer service and satisfaction with every interaction.
- High school diploma or equivalent
- Previous customer service or related experience preferred, but not required
- Proven interpersonal skills
- Ability to remain patient and composed, even in challenging customer situations
- Flexibility to adapt to changing customer needs and departmental requirements
- Effective time management and organizational skills to handle multiple customer inquiries efficiently
- Adherence to company policies, industry regulations, and ethical standards
- A track record of punctuality and reliability in meeting work schedules
- Ability to meet or exceed company's performance metrics
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