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Employment - Supportive Services Specialist, North Fair Oaks

4 months ago

Redwood City, United States Jobtrain Full time

About JobTrainJobTrain is a nonprofit organization that helps transform lives We train people for jobs in high-demand careers so they can achieve economic stability and get on a path to economic mobility to thrive in the Bay Area.Born out of the civil rights movement in 1965, JobTrain serves clients in our Bay Area career or training centers, and we continue to grow rapidly, looking to add more centers and services to meet the needs of the community. We value an environment and workspace where our staff reflects the diversity of the communities we serve, fostering a safe and welcoming place for our clients. We deliver some of the best outcomes in the workforce development field, with a vision to provide our clients with the long-term support they need to achieve full economic mobility. We are growing, and we need your helpAbout the Department and RoleThe Supportive Services/ Employment Specialist will provide support to clients utilizing the JobTrain Career Center by providing resource and referral counseling to clients with respect to social services and educational programs and providing individual and group employment assistance.You will play an integral part of the operations of our North Fair Oaks Career Center. You will work on assisting job seekers with services and training the front lines of understanding one of the most dynamic job markets in the world and has shared responsibility for continuing to keep JobTrain on the cutting edge of workforce development in California and nationwide.You work will from our North Fair Oaks Career Center. Approximately 50% of the time will be spent providing support services, and 50% of the time will be spent on providing employment services.This is primarily an onsite role, Monday - Friday. There also may be times when you will be asked to participate in evening / weekend events.Responsibilities Client Services (50%)Interview clients to assess their needs and determine their eligibility for a wide range of social services. Identify and / or conduct research to identify appropriate resources to meet client needs (i.e., financial, wellness, legal, etc.). Provide information / make appropriate referrals to meet client needs.Gather and verify information and guide clients to complete application forms for government and other social services and submits for approval. Develop and maintain relationships with community organizations to provide off-site referrals. Enter data in relevant database(s) accurately and in a timely fashion. This includes participant data and demographics; outreach activity; referrals; and outcomes.Employment Services (50%)Connect and guideclients to the appropriate services and resources based on an in depth understanding of the breadth and scope of JobTrain servicesWork one-on-one empathetically to build rapport and assess client needs and / or barriers to gaining employment Develop and co-createIndividualize Employment Service Plan in partnership with client (resume, workforce / career coaching) leveraging internal team / knowledge / network as neededManage a caseload of job seeking clients on a continuous basis (pre- and post-employment retention follow up to one year)Build and manage interpersonal relationships with clients and employers and community partnersRepresent JobTrain to complete outreach events: job fairs, workshops, employer events, 1-1, and large audiences Deliver and report timely outcomes and program deliverables (internal / external)Conductcold calls as required with employers and recruitersCoordinate job development activities with other organizations to support clients toward economic mobilityCollaboratewith employment specialists and JobTrain staff to provide input / feedback to proactively and continuously improve the career center processesQualificationsWe strive to find candidates who have the qualifications for the role, but who are also aligned with our values of teamwork, community and leadership and have a commitment to advancing diversity, equity and inclusion. The specific qualifications for this role are listed below. ExperienceProven experience with:Experience working with specialized populations experiencing barriers to employment (i.e.,: people experiencing homelessness, low-income/public assistance, justice engaged, long-term unemployment, mature workers, DV survivors, etc.) Previous experience working in supportive services (i.e. housing, CalFresh, case manager, etc.) highly preferred.Workforce development (LMI, labor force dynamics) as it relates to job placement and / or managing a caseload and / or account management or grant management experience.Experience providing counseling services, ideally to adults.Required Knowledge, Skills, and AbilitiesAbility to manage a caseload by assessing and meeting client employment needs, staying organized in follow up, documentation, and reporting job placements. Excellent customer service and client rapport-building skills by maintaining and modeling a professional demeanor while efficiently performing the required job duties. Communication skills, especially the ability to guide conversations and achieve employment goals effectively & efficiently.Organization skills and attention to detail.Critical thinking through a lens of empathy, compassion, equity, innovation & inclusion. Understanding of grant funded programs, databases & reporting parameters.Broad familiarity with computer software and systems (i.e.: MS Suite, spreadsheets, meeting technology, etc.)Ability to work independently, autonomously and toward JobTrain's mission and career center goals (i.e.: organization & task management, set and meet personal and professional goals, use adequate discernment). Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Bi-Lingual in Spanish highly preferredCOVID-19 CertificationJobTrain requires that all employees be fully vaccinated against COVID-19, except as required by law. Any employment offer will be contingent upon satisfactory proof that you are fully vaccinated from COVID-19, subject to reasonable accommodations for medical or religious reasons, and/or as otherwise required by applicable law.Compensation and BenefitsJobTrain offers a competitive pay and benefits package including health insurance, dental insurance, vision, acupuncture and chiropractic, paid time off, retirement program employer match, long-term disability and life insurance.The targeted pay range for this position is: $27 - $32/hour.Additional InformationWe want applicants who are interested in JobTrain's mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.Also, please note:Our focus is on local candidates, we do not offer relocation benefits.Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).JobTrain will require the successful candidate to undergo a background check.