Program Delivery Quality Assurance Monitor

4 months ago

Lenox, United States National Safety Council Full time

Save lives, from the workplace to anyplace.The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include:Workplace SafetyRoadway SecurityImpairmentWe are currently looking for a Program Delivery Quality Assurance Monitor to join us in our mission to save lives and prevent injuries. Position Highlights:Under general supervision, the Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly while maintaining an unassuming role as a class participant. Bring concerns to management attention in regard to infractions of policy or procedures within the NSC classroom through completion of written observation reports.What You'll Do:Learn and understand driver safety course delivery expectations as outlined in the course instructor guides, manual of rules and procedures, and program administrative guidesAttend various NSC driver safety courses state-wide, covertly posing as a required attendee and participating in all aspects of class as an attendee.Observe and record objective information used to evaluate instructors facilitating NSC driver safety courses with regard to contract regulatory compliance, administrative processes, classroom management techniques, and curriculum delivery expectations.Complete Instructor Observation Evaluation Input form and written summary of observations for each assigned instructor/class within 24 hours of completion of monitoring.Attend scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required and scheduled by NSC.Perform other related duties as assigned.We're Looking for Someone with: Excellent written and verbal communication skills required.Must be a self-starter with the ability to work independently.Must display high level of initiative and possess good time management and organizational skills.High school diploma or equivalent required.Proficient with Microsoft Outlook, Excel, Word, and PowerpointAt least 2 years of relevant customer service or call center experience preferredRequires prolonged sitting.Travel Required (in-state, must have own transportation).Ability to make decisions and recommend proposed solutions to customer problems or inquiries.Acts independently and uses own judgment in acquiring information while observing Council state mandated classes.Uses knowledge of program requirements and promote NSC values. Assures reporting integrity at all times. Determines priorities using judgment, creativity, and knowledge of program & state regulations and requirements to ensure program compliance.The hourly rate for this role is $35/hrReasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:At least 20 PTO days accrued 1st year and 11 paid holidays Flexible work arrangementsComprehensive medical, dental, vision, and life insurance plansFlex spending accounts for medical and dependent care403(b) & Roth 403(b) with employer match up to 6%Reimbursable trainingStudent loan pay downDress for your dayWe believe that you can't be safe if you don't feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.NSC is an equal opportunity employer.

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