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Enrollment Specialist

1 month ago

Baldwin Park, United States Options for Learning Full time

Job Type

Full-time

Description

About our organization

Since 1981, Options for Learning has been at the forefront of helping families break the cycle of poverty and improve their lives by providing tools to create a positive foundation for school, social, and life success. Our dedicated and passionate employees have helped our organization become one of Southern California's most innovative and progressive child development organizations, serving nearly 9,000 children throughout the San Gabriel Valley.

About this position

The enrollment specialist is responsible for the delivery of enrollment services to families in the organization's voucher-based programs.

The successful candidate must be able to communicate effectively, work both independently and collaboratively within a small, close-knit team, and thrive in a fast-paced environment. We are looking for someone with an upbeat, positive attitude who is eager to support the organization's mission and achieve its strategic goals.

What you'll be doing

  • Enrolling families, including initial certification, recertification, and voluntary requests of services for various organization contracts;
  • Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Welfare and Institution Code (WIC), the Education Code, the California Department of Education's Title 5 regulations and funding terms and conditions, and California Department of Social Services performance standards;
  • Accurately calculating parent fees;
  • Managing all documentation to verify eligibility and need of services on a timely basis for assigned caseload, according to organization policies, regulations, and procedures;
  • Assisting parents with access to child care consumer education, parental choice information, child care referrals, and identify social service needs;
  • Accurately completing required reports in a timely manner;
  • Maintaining detailed, accurate, and reliable data records in database on families served and services provided, while maintaining confidentiality;
  • Thoroughly explaining program requirements to parents;
  • Reviewing attendance records/provider invoices for all children on assigned caseload;
  • Working collaboratively the Education Support Services departments;
  • Assisting the enrollment supervisor;
  • Actively participating in all training provided by the organization and department;
  • Building strong rapport with enrolled families, new families, and external social services agency personnel;
  • Bringing a team-oriented, collaborative, and positive attitude to the Voucher Enrollment Services team;
  • Reading and implementing all organization and program policies and procedures;
  • Actively participating in the annual in-service training;
  • Performing other duties as assigned.
What you bring to the table
  • Minimum of one year of case management experience and making eligibility determinations in the human services field;
  • Associate's degree in human services, social work, or related field (preferred);
  • Ability to perform intermediate level mathematical calculations;
  • Experience and/or training in state and federally funded children's programs, with particular focus on eligibility requirements and enrollment certifications (preferred);
  • Ability to multitask caseloads and deadlines;
  • Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred);
  • Ability to adapt to a high-volume, fluctuating workload;
  • Strong attention to detail and effective organizational skills;
  • Ability to type with minimal errors;
  • Exceptional interpersonal skills with sensitivity to the unique needs of families and children, including those with special needs or who are at-risk;
  • Experience working with diverse, low-income populations;
  • Ability to correctly and effectively communicate in written and oral English;
  • A California driver's license, daily use of an automobile, and automobile liability insurance (preferred).
What we can offer you
  • Medical/dental/vision for part- and full-time employees (organization pays up to 90% of employee's premiums; prorated for part-time);
  • Organization-paid and matching retirement plan;
  • Professional growth opportunities, including free child development courses and college reimbursement;
  • Generous and flexible PTO;
  • Dedicated, mission-driven colleagues, and much more
Job specifications
  • Reports to the enrollment supervisor;
  • Non-exempt, full-time, year-round work year;
  • Eight-hour workday; four-day workweek;
  • Hybrid work schedule with approval by supervisor;
  • Limited evening or weekend hours may be required;
  • Employment, responsibilities, compensation and other factors may be affected by changes in governmental regulations, the organization's contracts, or at organization discretion.
Salary
  • $29.51 - $34.17 per hour