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Customer Support

4 months ago

Oklahoma City, United States FUJIFILM Corporation Full time

**Customer Support & Manufacturing Quality Engineer** **Department:** Quality Assurance

**Location:** Bedford, MA If so, this might be the right opportunity for you. FUJIFILM Recording Media is looking for a **Customer Support & Manufacturing Quality Engineer with exceptionally** **strong computer and analytical skills** to work in our Bedford, MA facility. This person will be given the opportunity to train in Japan with our top Engineers for a few weeks at a time in order to become a Subject Matter Expert in the industry The ideal candidate must have a minimum of **5-8 years of QA experience working in a manufacturing environment**. This is not an entry level role. Certifications such as LEAN, Six Sigma and CQE (Certified Quality Engineer) are highly desired but not required. Advanced data analysis experience using tools such as SQL and MATLAB a strong plus. FUJIFILM Recording Media U.S.A., Inc. is the US-based manufacturing, marketing and sales operations of data tape media for FUJIFILM Corporation. We provide data center customers and industry partners with mid-range and enterprise data tape formats such as unique data center accessories, value-added services and archival solutions. Our philosophy is that our Employees are our most important asset and the key to our future. We strive to attract, develop, and motivate our Employees with a passion for learning, personal growth, and development for our mutual success. ******We do not offer sponsorship now or in the future.****** **Responsibilities include:** Performs tests and evaluations on data storage products summarizing and analyzing test results using appropriate techniques. Works alongside personnel from other areas. Involved in training production and QA personnel and setting up test & inspection procedures for manufacturing personnel to follow. They must be able to work well independently with little supervision. This position requires work on situations of moderate scope where direct supervision is typically not available. **Essential Functions:** * Perform complex tests and inspections on tape and other data storage products as directed by QA Manager. Tests include running automated and manual test equipment and interpreting results. * Analysis of QA test data and presentation of results using a variety of graphical techniques. Utilization of quality data from databases using database queries. * Ensures that all systems and procedures are maintained to the requirements of the business and ISO9001 as a member of the Quality System audit team. * Work closely with production and QA technicians to provide training on test and analysis methods and interpretation of results. * Development of advanced test systems, test methods, data collection, and analysis systems. Including writing scripts and simple computer programs using networked computers interfaced to tape drives and library systems. * Defect analysis using visual inspection, optical microscope and specialized electrical test equipment. * Calibration of test equipment using defined calibration procedures. * Interfaces directly with customers at a highly technical level to resolve end user problems and provide data and analysis to answer questions from sophisticated OEM and Hyperscale customers. * Understands and can communicate at a technical level about reliability principles and advanced analytical results such as FTIR and SEM analysis . * Interfaces with raw material suppliers to assure the quality of product components. Works with suppliers quality personnel and Supply Chain to address specific component quality problems and improvements. * **Position will spend extended periods of time (2+ months) visiting our facility in Japan for training and working with the QA and Engineering teams at the R&D and manufacturing facility.** * Understand, maintain and perform work according to quality, health, safety and environmental standards. * Perform other duties assigned. **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education and Experience:** * ***Bachelor degree required; in an Engineering discipline Electrical or Computer Science preferred*** * Experience working with ISO9001 * Minimum of 5-8 years of QA experience working in a manufacturing environment. * Expert knowledge of Microsoft Office suite. * High level of computer competency, connecting computers to peripheral hardware to collect and analyze data. * Experience in the application of statistical analysis of data for manufacturing control and product performance reliability **Highly desired not required:** * SQL experience is a plus * QA certifications * Certifications and or licenses such as LEAN, Six Sigma * CQE (Certified Quality Engineer) * Internal Auditing Experience **Snapshot of our Benefits & Perks:** Fujifilm is committed to offering a comprehensive and flexible benefit program to meet the needs of employees and their families. This flexible approach allows employees to create a program that fits their lives. At Fujifilm, INNOVATION and PEOPLE matter. * Medical, Dental, Prescription Drug & Vision (no Spousal Surcharge) * 401K * Vacation, Sick & Personal days * 12 paid holidays a year * Basic Life Insurance, AD&D Insurance & Business Travel Accident Insurance * Supplemental Life Insurance * Short-term disability * Long-term disability * Flexible Spending Accounts * Health Savings Account * Onsite Gym including Personal Training, Yoga & Body Fit classes * Virtual Fitness Classes * Monthly On-site Massages * Employee Discounts including Verizon Wireless and BJs Wholesale * Discounted Canobie Lake, Water Country and Six Flags tickets * Weekly Local Produce Box Delivery * Tuition Reimbursement * Scholarships for College * Group Auto/Home Insurance * Pet Insurance * Identity Theft * Financial Coaches * AFLAC **Life at Fujifilm:** We feel that our work environment is like no other - based around respect, trust, and diversity with a comfortable and positive atmosphere. We keep the work challenging and rewarding, with opportunities to learn and grow with the company. And, our consensus-driven management style and strong core values set us apart from most other companies. Fujifilm strives to offer a healthy work environment that promotes individual responsibility and growth, a collaborative spirit, and an atmosphere that encourages learning, professional development and achievement. We search for the most talented and qualified people. At Fujifilm, performance, development and accountability are the standards to which the company and its people strive toward. And to support its employees, we offer programs that motivate, educate and promote a healthy work-life balance, which increase employee satisfaction and overall personal well-being. It's important to us that we provide our Employees with leading-edge compensation, and not just in the form of money. We've gone to great lengths to ensure the health and well-being of all of our Associates beyond traditional benefits, such as an on-site Health Center and a unique Wellness Program with incentives. For over 80 years, Fujifilm has relied on innovation and leading edge proprietary technology to build a vast portfolio of technologies and patents across a broad spectrum of industries including photography, healthcare; from medical imaging and information to biopharmaceuticals and regenerative medicine, to graphic arts systems, data storage, electronic materials, and more. Fujifilm employs its unique and highly versatile fundamental core technologies that were developed to manufacture the highest quality photographic film, to create the products and services for new businesses like regenerative medicine

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