Customer Service Specialist

2 days ago

West Des Moines, United States Telligen Full time

As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools.

When you'll work: Monday through Friday. Hours will be between 8am and 4:30pm Central Time.

Must be located in Central Iowa within 50 miles driving distance to West Des Moines.

Essential Functions

    • Ensures the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s). Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. May refer more complex calls to appropriate team members.
    • Demonstrates professionalism through written and verbal communication with both internal and external customers, using multiple communication methods. Provides general office support. May perform data entry into database within specified timeframes. Prepares and distributes applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements. Listens to concerns, analyzes information, recommends solutions, and confirms customer satisfaction.
    • Works as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.
    • Performs miscellaneous duties as assigned.
Requirements
    • High school diploma and/or equivalent.
    • 1 - 2 years' experience working in a customer service environment.
    • Calendar management experience, preferably Outlook.
    • Demonstrated experience working in a fast-paced and deadline driven environment.
    • Excellent verbal and written communication skills.
    • Intermediate PC skills.
    • Proficiency in all Microsoft Office products.
    • Ability to triage issues and handle multiple tasks at the same time. Keyboarding equivalent 50 words or more per minute.
    • Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.
    • Healthcare background preferred.
    • We are unable to consider candidates outside of the United States, candidates in the state of California, or those in US Minor outlying islands and territories.


$19.63 - $19.63 an hour

COMMITMENT TO SAFETY

As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination)

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.

Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.

Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us

Are you Ready?

We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity.

Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.

Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other.

Ingenuity: We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away

Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.

Thank you for your interest in Telligen

Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed.

Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Telligen does not accept 3rd party solicitations from outside staffing firms.

  • Customer Service Specialist

    6 days ago

    Des Moines, United States AdaptHealth LLC Full time

    Job DescriptionJob DescriptionDescription:AdaptHealth Opportunity – Apply Today!At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the...

  • Customer Service Specialist

    5 days ago

    Des Moines, United States Disability Solutions Full time

    Description:AdaptHealth Opportunity Apply Today!At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click...

  • Multilingual Customer Service Specialist

    6 days ago

    Des Moines, Iowa, United States S&S Employment Partners Full time

    About the JobWe are seeking a highly skilled Multilingual Customer Service Specialist to join our team at S&S Employment Partners in Des Moines, Iowa.Compensation and BenefitsThis is a full-time temporary-to-hire position offering $20/hour with the possibility of overtime during busy seasons. As a valued member of our team, you will enjoy a stable work...

  • Customer Service Specialist

    3 months ago

    West Des Moines, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is on the hunt for a committed Customer Service Representative to join the team of a well-respected company in the finance industry. This company is located in the heart of Downtown Des Moines. This is a highly rewarding long-term contract role that offers the opportunity for permanent employment at the end of the...

  • Customer Service Ambassador

    6 days ago

    Des Moines, Iowa, United States The Hertz Corporation Full time

    The Customer Experience Specialist is a pivotal role within our organization, tasked with delivering exceptional customer service that drives satisfaction and retention. By fostering a culture of empowerment among employees, we create an environment where every interaction exceeds expectations.Responsible for first contact resolution and the customer...

  • Customer Service Agent

    2 months ago

    Des Moines, United States Service Legends Full time

    Are you frustrated with your company treating YOU and every Customer as "just another number"? Are you tired of your boss yapping about "customer focus" then flippin' a 180 and griping at you for spending too much time on the phones? Do you have a secret competitiveness under the hood, but you're surrounded by people that .... JUST... DON'T.... CARE...?...

  • Customer Care Specialist

    4 days ago

    West Des Moines, Iowa, United States Jason's Deli Full time

    If you're passionate about delivering exceptional customer experiences, we want to hear from you! As a Customer Care Specialist at Jason's Deli, you'll be responsible for ensuring that every customer leaves our restaurant feeling satisfied and valued.Your key responsibilities will include:Maintaining accurate records of customer interactionsAddressing...

  • Customer Service Representative

    3 days ago

    Des Moines, Iowa, United States AdaptHealth LLC Full time

    About AdaptHealth LLCWe are a leading healthcare company dedicated to providing innovative medical equipment and services to patients in the comfort of their own homes. Our team is passionate about making a positive impact on people's lives, and we're seeking a skilled Customer Service Specialist to join our team.Job OverviewThis is an exciting opportunity...

  • Customer Service Team Lead

    6 days ago

    Des Moines, Iowa, United States The Hertz Corporation Full time

    About UsThe Hertz Corporation is a leader in the car rental industry, providing exceptional customer service to our customers. As a Customer Experience Specialist, you will play a crucial role in delivering outstanding service and ensuring customer satisfaction.Job SummaryWe are seeking an experienced customer service professional to join our team as a...

  • Customer Service Associate

    1 week ago

    Des Moines, United States The Hertz Corporation Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Service Associate

    1 week ago

    Des Moines, United States The Hertz Corporation Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Service Associate

    2 months ago

    Des Moines, United States Hertz Full time $18

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Service Specialist

    6 days ago

    Des Moines, Iowa, United States Walmart Full time

    Job Description:At Walmart, we are committed to providing our customers with an exceptional shopping experience. As a Sales Associate, you will be responsible for:Meeting or exceeding sales targets by maintaining a thorough knowledge of products and services offered.Providing top-notch customer service and responding to customer inquiries in a timely...

  • Customer Service

    1 month ago

    West Des Moines, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is on the hunt for a committed Customer Service Representative to join the team of a well-respected company in the finance industry. This company is located in West Des Moines. This is a highly rewarding long-term contract role that offers the opportunity for permanent employment at the end of the contract. In this...

  • Customer Service Expert

    1 week ago

    Des Moines, Iowa, United States Hertz Full time

    Customer Experience Specialist RoleThe Customer Experience Specialist provides exceptional customer service that exceeds expectations and fosters a culture of empowerment for employees to deliver outstanding customer experiences. Key responsibilities include first contact resolution, customer interaction management, and issue resolution at the counter with a...

  • Customer Service Associate

    2 months ago

    Des Moines, United States Hertz Full time

    Job Description The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and...

  • Experienced Customer Service Representative

    6 days ago

    Des Moines, Iowa, United States The Hertz Corporation Full time

    About UsThe Hertz Corporation prioritizes delivering exceptional experiences for our customers. As a Customer Experience Specialist, you will be instrumental in driving customer satisfaction and loyalty.Job DescriptionThis role requires a highly skilled customer service professional who can effectively manage customer interactions, resolve issues, and...

  • Service Engineer

    6 days ago

    West Des Moines, Iowa, United States Swift Placement & Consulting Full time

    About Swift Placement & ConsultingWe are a leading provider of specialized staffing solutions, connecting talented professionals with top companies in the industry.Job Description: Service Engineer - CNC Machine SpecialistThis is an exciting opportunity to join our team as a Service Engineer - CNC Machine Specialist. As a key member of our technical staff,...

  • Field Service Specialist

    1 week ago

    Des Moines, Iowa, United States Orion Talent Full time

    We are seeking a highly skilled Field Service Specialist to join our team at Orion Talent. The ideal candidate will have knowledge of imaging equipment, basic computer and electrical systems.The salary for this position is approximately $82,000 - $108,000 per year, depending on experience.Job DescriptionAs a Field Service Specialist, you will be responsible...

  • Customer Service Team Lead

    7 days ago

    Des Moines, Iowa, United States AdaptHealth LLC Full time

    About AdaptHealth LLCWe are a leading provider of home medical equipment and services, empowering patients to live their best lives. As a Customer Service Specialist, you will play a critical role in ensuring successful service delivery for our patients.Job Overview:This is a customer-facing position that requires excellent communication skills and attention...