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Client Services Manager
4 months ago
Kenney Jenks is seeking an experienced and collaborative Client Services Manager to join our growing Northern California market. The Client Services Manager plays a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ's services efficiently. Additionally, this role involves project management responsibilities, ensuring adherence to company standards and deadlines.
Key Responsibilities:
- Achieve sales targets by leading new pursuits. Cultivate, establish, and maintain client and partner relationships.
- Accountable for ensuring successful project delivery and attainment of financial goals by optimizing operational efficiency.
- Leads one or more client service teams, coordinates resources and activities, and connects people to projects.
- Serves as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule and budget.
- Leads client interview presentations, proposals, and strategy formulation. Works closely with the Marketing & Proposals team to deliver sales results.
- Bachelors and/or Masters degree in Civil or Environmental Engineering, or similar engineering field.
- 10+ years of related water/wastewater engineering consulting experience with a track record of success in business development.
- California Professional Engineer (PE) license or ability to obtain immediately.
- Proficiency with Microsoft Office Products and familiarity with Client Relationship Management tools.
- Demonstrated ability to provide excellent client service.
- Strong writing, editing, and research skills.
- Strong analytical and problem-solving ability.
- Valid driver's license and acceptable driving record. Some travel within the Northern California area to project sites, for client visits/meetings and to other Kennedy Jenks offices may be necessary.
Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work to empower our people to thrive and achieve their full potential.
Salary range for this position is anticipated to be $140,000 to $180,000, and may vary based upon education, experience, qualifications, licensure/certifications and geographic location.
Benefits summary: Medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.
As an employee-owned firm, Kennedy Jenks offers a unique company culture with a corporate commitment to maintaining a positive work/life experience with a flexible hybrid work environment. Kennedy Jenks provides competitive compensation that will vary based upon education, experience, qualifications, skills, licensure/certifications, seniority, and geographic location. We offer a full benefits package.
Kennedy Jenks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.
