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Patient Service Representative Lead

1 month ago

Edmond, United States OU Health Full time
Position Title:
Patient Service Representative Lead - Outpatient Adult Rehab Services -

Department:
Physical Therapy Clinic

Job Description:

General Description:

Under general supervision, interviews patients admitted to the hospital and obtains sufficient financial information to assure maximum payment for services rendered at OU Medical Center.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
  • Assists patients or responsible parties with their financial liability on all past and present accounts and makes appropriate arrangements for payment.
  • Analyzes patient financial status and related information to determine if financial assistance may be available through other third party organizations.
  • Assures all updates to financial and demographic data are completed.
  • Interviews patients and responsible parties to obtain personal, demographic, and financial information required for the registration of patients.
  • Serves as hospital systems intake to determine a method of payment according to established procedures.
  • Make pre-registration/pre-admission contacts with the patient or responsible party as appropriate.
  • Maintains statistical reports as required.
  • Obtains pre-certification and verification from any third party payors or employer.
  • Determines deposits and collects payments.
  • Serves as lead employee or assistant supervisor.
General Responsibilities:
  • Performs other duties as assigned.
Minimum Qualifications:

Education: None required.

Experience: 2 or more years of hospital or medical experience in admitting, financial counseling, patient registration/appointments or related area required. 4 or more years of related experience preferred.

OR equivalent combination of education and experience.

Licensure/Certifications/Registrations Required: None required.

Knowledge, Skills and Abilities:
  • Knowledge of hospital policies and procedures; of third party contractual agreements and requirements; of federal and state laws and regulations relating to payment and billing of hospital charges.
  • Skill in establishing and maintaining effective working relationships with others; in following verbal and written instructions; in interviewing patients; and in typing accurately.
  • Excellent communication skills, both orally and in writing and good computer skills.
  • Typing/keyboarding skills sufficient to meet the requirements of the position.


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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.