Service Manager
3 weeks ago
Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.
The 5 Basics
- Community Appearance
- Intentional Presentation
- Exceptional Homes
- Prompt Attention
- Resident Satisfaction
- Personality
- Purpose
- Passion
- Preparation
- Participation
Responsibilities
- Responsible for managing the day-to-day maintenance operations of your assigned community and serving as a mentor to Service Technicians and Grounds Keepers
- Process and schedule service requests to remain in compliance with 24-hour policies; initiate follow up procedures for service requests and communicate action plan to resident for service requests not able to be completed within 24-hours; and obtain and document feedback regarding maintenance performed
- Schedule and coordinate Maintenance personnel availability to ensure 24/7 coverage for the community's emergency on-call services
- Coordinate services such as trash collection, extermination, painting, and carpet cleaning/replacement, and others as needed
- Implement emergency procedures in conjuncture with Community Manager
- Update make ready board and Onesite daily. Ensure all vacant units are market-ready for occupancy and comply with company standards.
- Perform preventative maintenance
- Assist with recruiting, interviewing, hiring, and training individuals for an effective service and grounds staff
- Conduct daily property walks and remove litter, debris, and pet waste; Complete monthly property walk with Community Manager to maintain Carter-Haston's 5 Basic Standards
- Responsible for snow/ice removal of community including walkways, sidewalks, and parking lots
- Assess service team member's performance to gauge effectiveness and adherence to company policies and procedures; develop corrective action or performance improvement plans as needed
- Schedule and inspect work performed by outside contractors/vendors
- Control expenditures, maintain shop inventory and supply levels, and stay within the parameters set forth in the approved annual budget in conjuncture with Community Manager
- Fill in as Assistant Service Manager, Service Technician, Groundskeeper, or Housekeeper should the need arise
- One to three years experience in Multi-family Property Management Maintenance or related field
- HVAC/EPA Certification
- Pool Certification
- CAMT Certification Preferred or willingness to obtain upon employment
- Proficiency with industry software systems; Onesite preferred
- Proficiency with various hand and power tools, drywall/appliance/plumbing repair
- Strong leadership and team management skills and ability to train team members of all positions; promote time management and ability to meet deadlines amongst team members
- Exceptional oral and written communication skills
- Ability to work a flexible schedule including on-call and after hour emergency rotations as well as weekends when needed
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