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Credit Control Team Leader

4 months ago

Norfolk, United States 3m.com.tt Full time

**OBJECTIVE OF ROLE**

To support the Associate Director and Credit Control Manager in Client Accounts by:

* Supervising a team within the credit controllers based in Norwich ensuring that work is fairly distributed and consistently performed.

* Ensuring client collection targets are met and that accurate and timely reporting in accordance with agreed client deliverables is sent to external/internal clients.

**TEAM STRUCTURE**

Part of the Credit Control team of 54, which comprises of 47 Credit Controllers, 6 Team Leaders and 3 Credit Control Managers who are supported by the Tenant Collections Lead.

**ACCOUNTABILITIES**

* Actively manage team members workloads and liaise with the Credit Control Manager on a regular basis.

* To assist the Manager in the recruitment, training, retention and motivation of the team in order to develop commitment and high performance.

* Responsibility for the six monthly performance appraisals of the team.

* Assisting in the management of development plans, poor performance and disciplinary issues.

* Liaise with all departments to ensure KPIs are achieved and aim to exceed expectations.

* Chase tenants proactively by telephone, fax, email or letter to recover outstanding sums, and record all communication on the relevant accounting system.

* Have regular meetings with surveyors and clients providing comments on arrears.

* Prepare reports to clients in the agreed formats to the agreed timelines.

* Liaise with and support Surveyors on the portfolio, acting on requests and providing information in a timely manner.

* Liaise with Cashiering team over allocation of funds.

* Monitor collection rates and historic arrears to ensure that all management agreement targets are met.

* Instruct bailiffs, where approved by the relevant client.

* Instruct solicitors as appropriate.

* Recommend write-offs/provisions where appropriate.

* Resolve tenant queries.

* Attend internal and external meetings as required.

* Work with Compliance to ensure procedure guides are up to date.

* Work with the team to ensure there are no backlogs of work.

* Ensure strong communication links are established and maintained with the client accounts managers and team.

* Identify and suggest improvements to standardise, streamline and simplify working procedures.

* Effectively manage risk by complying with Company and legislative procedures and controls, including ISAE3402. Identify problem areas and escalate issues promptly.

* Any other accounting duties necessary to ensure the efficient running of the portfolio.

**REQUIRED QUALIFICATIONS AND EXPERIENCE**

* Experience of supervising and performance managing staff preferred.

* Must be organised, able to multi-task and have the ability to supervise a team with a heavy volume of work in a pressured environment.

* Previous credit control experience desirable.

* Excellent Excel skills, to pivot table, VLookup level.

* Good interpersonal and communication skills.

* Diplomatic in resolution of issues with third parties.

* Must be flexible and able to work under pressure, multi task and effectively prioritise.

* Organised and able to work to detail and to deadlines.

* Able to apply common sense.

* Committed to improving client service levels.

***JLL Privacy Notice***

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at AccomodationRequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.