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Guest Services Manager

4 months ago

Tuscaloosa, United States Vista Host Full time

**POSITION TITLE:** Guest Service Manager

**REPORTS TO:** Assistant General Manager / General Manager

**POSITION SUMMARY:**

The **Guest Service Manager** is a multi-dimensional role that requires performing multiple job duties, often simultaneously. The Guest Service Manager coordinates front desk activities and ensures complete satisfaction of all guests. Additional responsibilities include: communicating with all departments, managing reservations and room assignments, assisting with the F&B operation and responding to guest requests, inquiries and escalations.

**DUTIES AND RESPONSIBILITIES:**

* Ensure front desk is tidy and has all necessary materials (e.g. key cards, packets, etc.)

* Train, supervise and support front desk

* Recruit and train new employees

* Create, organize, and maintain scheduling for all front office employees

* Assign tasks and ensure all front of house positions are covered for duration of shift

* Ensure timely and accurate customer service

* Handle complaints and specific customer requests

* Troubleshoot emergencies

* Monitor stock and order office supplies

* Review and respond to all in-house and 3rd party reviews.

* All other duties as assigned/required.

**POSITION REQUIREMENTS:**

* Must be able to communicate in English both written and verbally.

* Must be able to stand for long periods of time.

* Must be able to lift 20 lbs.

Company : Vista Host Inc

Position : Guest Services Manager

Status : Full Time

Shift : First (Day), Second (Afternoon)

Req # : 6833566

Date Posted : January 19, 2022

Location : 2451 West Jack Warner Parkway, Tuscaloosa, US, AL, 35401

Job Category : Hotel Management

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