Patient Liaison

4 months ago

Quincy, United States Gather Health Full time
Who is Gather Health?

Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care.

What is this role about?

Our older adult patients living in communities that we serve are faced with a variety of social challenges, called "Social Determinants of Health", or SDOH. Internally called "Gather Guide Partner", this individual will work closely with our patients to identify their needs, researching solutions that address various barriers, and ultimately enabling them to gain access to critical resources. These challenges include things such as food insecurity, social isolation and loneliness, lack of transportation, etc. The Gather Guide Partner (GGP) will get to know our patients and their unique situations such that they will become the trusted and consistent point-of-contact for them.

The GGP will work collaboratively with our primary care providers, Medical Technician Partners (EMTs), and clinic administrators, as part of the care-team model. This partnership allows us to care for the "whole" patient, rather than only focusing on their physical health. Because of this, the GGP plays a significant role in our ability to provide the best care and support possible with a deep sense of commitment and compassion - and ultimately achieve our vision of creating equity in healthcare.

What are some of the day-to-day duties?

The day-in-the-life of a GGP will vary, depending on the needs of our patients. The majority of your time will be spent in your designated clinic, where you will interact with our patients face-to-face as well as over the phone, virtual visits, etc. Some of the day-to-day duties will include but are not limited to:

•Handling phone calls (outbound and inbound) to/from patients to provide high level and customized service

•Conducting a face-to-face screening with new patients to identify their individual social needs and document notes

•Guiding the patients to the exam rooms to be seen by the clinicians

•Collaborating with the patient and care team to develop personalized care plans for each patient

•Researching various resources available in the community that are relevant to the needs of our patients

•Proactively reaching out to community-based organizations to network and identify potential partnership opportunities

•Continuously expand our network of resources to address gaps such as transportation, food, activities, and social connections

What are the minimum requirements for this position?

•Minimum of one year of experience working in medical settings, community-based organizations, hospitality, or other related service industries

•Knowledge of medical terminology

•Experience working one-on-one with patients and/or customers

•Experience working in roles that required frequent communication on the phone and in-person

•High school diploma or G.E.D.

•Experience with basic office tools such as email, Outlook calendar, etc.

•Strong verbal, written, and reading comprehension skills in English

•Ability to work regular office hours Monday through Friday

•Ability to work for any employer in the United States

What are the "nice to have", preferred requirements?

•Experience working with seniors or individuals with complex social needs

•Experience working in a primary care office

•Certification as a phlebotomist

•Associates or bachelor's degree

•Bilingual in Mandarin, Cantonese, or Vietnamese

•Experience as a birth or end-of-life doula

What are the traits of someone most likely to succeed in this role?

•Compassionate - they treat people with kindness

•Patient - they are not easily frustrated or flustered

•Nonjudgmental - they tend to give others the benefit of the doubt

•Understanding - they "get" that everyone has their unique struggles

•Helpful - they get their fulfillment by adding value to other people's lives

•Friendly - people enjoy their company

•Outgoing - they tend to enjoy mingling with others and getting to know new people

•Relatable - naturally makes human connections with their warmth, humor, and demeanor

•Positive - sees glass as is half full vs. half empty

•Flexible - can easily pivot based on business needs

•Dedicated - committed to serving others

•Organized - manages time effectively and operates efficiently

•Reliable - takes responsibilities seriously and always shows up on time

What are the hours for this position?

Monday - Friday 8:00am - 5:00pm

Why should I join Gather Health?

•We are a mission-based organization that is passionate about changing the way seniors experience primary care

•Our business model is unique and on the cutting-edge of the primary care industry

•Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues

•We are intentionally building a strong company culture and providing a compassionate and joyful work environment

•The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space

•We offer competitive pay and benefits for our Full-Time colleagues, including:

o Market-based base salaries

o Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)

o 11 Paid Holidays

o Medical insurance coverage (health, dental, vision) with no waiting period for enrollment

o Short and Long-Term disability insurance at no cost to you

o Basic life insurance coverage at no cost to you

o 401K match up to 4% of income

o Employee Assistance Program at no cost to you

o Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)

Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

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