Customer Support Representative

3 weeks ago

Houston, United States Laborde Products Inc Full time

With over 25 years of dedicated service, Laborde Products stands at the forefront of marine engine distribution, committed to delivering excellence across the Southeast, up through the Great Lakes, and along the East Coast. Headquartered in Covington, LA and with branches in Deer Park, TX and Paducah, KY, we are your trusted partner in marine propulsion, featuring top brands like Mitsubishi, Steyr Motors, Yanmar and Scania Marine.

As a Customer Support Representative, you will be responsible for ensuring a smooth, efficient, and successful commissioning process for our customers' engine installations.

In this role, you will:

  • Provide support to our customers throughout the engine commissioning process.
  • Provide timely and accurate information to customers on coolant piping, exhaust sizing, wiring, and ancillary equipment during the commissioning phase.
  • Assist with troubleshooting and resolving issues that arise during commissioning.
  • Conduct presentations about engine installation details to ensure customers understand proper procedures, routine maintenance, and proper engine operation to ensure long-term reliability.
  • Act as liaison between the Sales, Service, and Parts departments to ensure coordination during the engine installation process.
  • Collaborate with Engineering and Operations teams to ensure customers receive precise and timely information.
  • Collect and provide feedback to internal teams on process improvements and product enhancements.
  • Document Customer calls, meetings, and site visits using call reports in CRM.
  • Participate in ongoing training to stay up to date on product knowledge and industry standards.
  • May perform other duties as required by business needs.
Qualifications we are looking for:
  • High school diploma or equivalent required; Maritime academy graduate or technical degree from a trade school preferred.
  • 2+ years of industrial, engine, or marine mechanical experience; including one year of sales and/or customer support experience.
  • Valid Driver's License with clean driving record.
  • Must own a good foundation of tools to perform the job duties.
Skills you will need:
  • High energy with a positive attitude and strong work ethic
  • Strong customer service mentality.
  • Ability to communicate technical/complex information to non-technical people both verbally and in writing.
  • Excellent interpersonal skills to effectively interact with coworkers, customers, and other project stakeholders.
  • Excellent time management and demonstrated ability to meet deadlines.
  • Excellent analytical, problem solving and organizational skills,
  • Willing to face complex issues head on and work through challenges to build a stronger organization.
  • Excellent presentation and communication skills.
  • Must be proficient in MS Word, Excel, and PowerPoint.
What you can expect as a Marine Diesel Technician:
  • This position operates in both an office and industrial environment.
  • Regularly works around mechanical equipment and may be exposed to high noise levels at times.
  • Frequently required to stand, walk, stoop, kneel, crawl and climb ladders.
  • Required to lift and/or move objects weighing up to 50 lbs.
  • This position requires frequent travel to customers' offices and/or shipyards.

At Laborde Products, we are committed to the success of our company and fellow team members. We do that through teamwork and completing every task with the highest level of honesty, integrity and enthusiasm.

We value equal opportunity employment and are committed to hiring individuals regardless of race, color, religion, sex, sexual orientation, national origin, disability, age, veteran status or any other protected group.

If you share our same values and are interested in joining a dynamic team, we invite you to submit your resume today. Let's grow together

Applications are accepted only when hiring for open positions. Applications that do not satisfy the minimum qualifications for the position applied for will not be considered. Incomplete and falsified applications also will be disqualified from consideration. Laborde Products does not sponsor visas.

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