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Customer Engagement Coordinator

4 months ago

Belmont, United States RingCentral Full time

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is

fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We're currently looking for: Customer Engagement Coordinator. The successful candidate will be directly reporting to the Senior Manager of Public Feedback on the Customer Experience Team and shall contribute to the content development and overall management of the digital engagement strategies across the Customer Care Organization.

To succeed in this role you must have experience in:

Content Creation:

  • Knack for writing and storytelling - responsible for managing content calendar and creating, reviewing, and editing content for customer community and social media

  • Collaborate with stakeholders across the business to create content that will catch maximum customer interest

  • Maintain consistency in content to ensure alignment with brand messaging

Content Coordination:

  • Manage Customer Care Event process and calendar, collaborating with other members of the Customer Care team to ensure timely delivery of materials (journey documentation, email copy, landing page content, etc.).

  • Coordinate with partners in Marketing, Operations, Sales, Enablement, and others.

  • Ensure materials are delivered on time and kept up to date with changing business requirements.

Desired Qualifications:

  • Experience working with cross-functional teams.

  • Excellent written, verbal, and presentation and project management capability

  • Self-motivated individual capable of working in a fast-paced, dynamic environment

  • Detail and results oriented; skilled at both planning and hands-on execution

  • Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint

  • Familiarity with the company's brand image, products, and services.

What we offer:

  • Comprehensive HMO package (medical and dental)

  • Personal Time Off Leaves

  • Quarterly Performance Bonus

  • Employee Assistance and Wellness Programs

RingCentral's Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology. RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That's why RingCentral is the largest and fastest-growing pure-play provider in its space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: RingCentral is recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you:

  • Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

  • Have read and agreed to our Data Privacy Policy

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unifiedcommunications and collaboration solutions. It is being serviced in the Philippines by its off-shorepartner Acquire Asia Pacific Philippines, Inc.